INFOTAINMENT & MEDIA - PIVI
Common questions about the PIVI infotainment system, including personalising your display and home screen, switching user profiles, activating Alexa, and resolving performance or app issues.
Why does my content not play all the time?
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Content availability is dependent on network strength as it is being streamed online. Please ensure that you have a good network connection.
Will Live Apps become automatically available?
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Yes, when a new Live App becomes available, it will automatically be updated on your vehicle as long as you have a valid Online Pack subscription. In some cases, your InControl Account will need to be linked to a compatible 3rd party account.
To do this, please tap on the ‘Connect Accounts’ button in the app launcher and choose the Live App of your choice, following the instructions on the screen. Once linked, Live apps will be accessible directly either through the source selector in the main media player or via the source picker in the media home screen panel.
In the Radio feature, are Favourites like pre-sets?
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Yes. The media player Favourites screen provides a single view of favourite radio stations across bands. Favourites can also be accessed from the homescreen when radio is the current source, or using voice recognition.
How do I add a radio station to my Favourites?
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In either the Player or Stations screen, tap the star icon. Stations are listed in the order they are added.
Can I change the order of my Favourites list?
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Yes. On the Favourites screen, touch and hold the radio station for 2-3 seconds, then drag it to the new position without releasing.
How do I remove a station from my Favourites list?
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Tap the star icon for the station. It will no longer be listed as a favourite.
How do I switch between radio stations when I’m in media?
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In Player, click the arrows either side of the radio station to move between available stations based on location and reception. Stations and Favourites tabs can also be used. Steering wheel skip buttons cycle through favourite stations.
How are FM stations organised in the media library?
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The Stations tab lists available FM stations by frequency. The list can be reordered by station name in Radio Settings. A keypad icon allows a specific frequency to be entered.
Which audio formats are supported for music playback?
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Pivi and Pivi Pro support AAC, MP4, MP3, WAV, OGG, AIF, FLAC and MKV. Supported file extensions include AAC, M4A, M4B, MP3, WAV, PCM, WMA, OGG, AIF, AIFF, FLAC and MKA. USB sticks should be FAT32 or NTFS. exFAT is not supported.
What capacity USB sticks can be used?
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USB sticks up to 128GB have been tested with up to 10,000 tracks. Performance may be reduced with larger capacity sticks or more tracks. Reformatting to FAT32 or NTFS may be required and will erase data.
Can I use portable media storage drives?
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Portable media storage drives are not recommended because their power consumption varies significantly.
Is USB 3.0 supported?
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Yes.
Is there a difference in functionality between the USB ports in the vehicle?
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The front panel has a conventional USB port and a USB-C port connected to the Pivi Infotainment System. Both support Apple CarPlay and Android Auto. Other USB ports are for charging only.
Is high-speed charging supported?
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The USB-C port in the panel connected to the Infotainment System supports high-speed 15W charging.
Every time I connect my phone it launches Apple CarPlay/Android Auto. Can I prevent this?
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Within connectivity settings, change preferences for how the system responds to a connected phone to disable automatic launch of Apple CarPlay or Android Auto.
How do I link my accounts to my InControl account?
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Ensure the InControl account is associated with the profile. When creating a new profile, the Start-Up Wizard guides account linking. In the app drawer, press Connect Accounts, search for the app, scan the QR code or select Email Me. Once linked, services appear as icons in the app drawer.
How do I configure/edit the homescreen?
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Swipe across the homescreen tiles beyond the available number of tiles to reveal Edit. The edit screen allows tiles to be added, deleted or reordered.
Can I change the layout of the homescreen?
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Yes. In addition to adding, deleting and reordering tiles, there are two layout options: the default vertical tile layout and an alternative app-launcher style layout.
How many tiles can I add to the homescreen?
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A total of nine tiles can be added, arranged across three screens.
Will additional tiles be added as a software update?
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The document states that the range of tiles may be developed over time and invites comments on initial tiles and requests for new tiles and associated functionality.
Can I customise the shortcut buttons in the side bars?
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Yes. The three main shortcuts can be replaced or reordered. Touch one of the icons until the edit screen appears, then drag an app icon to the side bar. Swiping from the side nearest the driver gives direct access to the app launcher.
What are the functions/information available in each of the home tiles?
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Home tiles can show functions such as Navigation, Phone, Media, Eco Data, Wade Sensing, Slope Assist, 4x4i, Compass, Weather, EV and Air Quality. Not all tiles are available on all vehicles or in all markets.
Which functions can be operated with the steering wheel controls?
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Depending on vehicle specification, steering wheel controls can operate media volume, phone, park distance, control feedback, navigation guidance and voice recognition feedback. The favourite button can be assigned a function, and Interactive Driver Display can show media source, favourites and recent calls.
Depending on what feature I’m using, clicking settings brings up different options. Why?
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A settings icon is placed at the bottom of every main feature to provide easier access to general settings and quicker access to commonly used settings. Tapping it displays Quick Settings and shortcuts based on the feature in use.
The back key is only shown in some screens. Why?
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Pivi and Pivi Pro were designed to reduce the need for back buttons so flow between features is more direct and seamless.
The massage seats turn on automatically. How can I stop this?
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Automatic activation of the massage function may have been enabled. Change these settings in the seats setting screen on the Touchscreen.
Can I adjust the volume of Navigation Guidance and Park Distance Control alerts?
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Yes. While the audible source is active, adjust the main volume control to the desired level. Some sources have a minimum volume level for safety features.
Which features can I control with the Voice Recognition System?
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The Voice Recognition System allows access to media, navigation, phone and climate systems. Press the voice control button on the steering wheel to activate it.
Can I use a wake-up word like some virtual digital assistants?
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Not currently. The document states this feature is expected to become available in a future software update.
Why doesn’t the Voice Recognition System recognise certain radio stations?
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This can happen when several radio stations share a similar name. The system may display possible stations to choose from. Users can tap the station, read out the line number, or say the full station name.
Can the Online Media Player be controlled by voice?
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The Online Media Player can be brought up with voice commands such as Launch Online Media or Launch player. However, the Online Media Player currently only works via the Touchscreen.
Can I change the language of the Voice Recognition System?
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The voice language is set based on the system language. To change the Voice Recognition System language, choose a different system language from vehicle settings.
The settings for voice recognition show controls for confirmation and feedback. What are these?
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Voice command confirmations repeat the instruction before carrying it out. Voice feedback prompts the user on what to say next. Disabling these can shorten interaction time once the user is familiar with the system. The system may still require further input in certain situations and can be interrupted while speaking.
During voice control, why are turn signal sounds not audible?
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The Voice Recognition System reduces ambient sounds to increase recognition rate.
What are the differences between Pivi and Pivi Pro?
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Pivi Pro has unique features such as Navigation/Connected Navigation depending on market, AI based learning and comfort controls, connected services and online entertainment with Online Pack, fast start-up, a more powerful processor, its own cellular modem, Interactive Driver Display support, and Online Pack/Wi-Fi Hotspot support depending on market.
When parked by a busy road, why do I sometimes receive vehicle in motion alerts and lose access to features?
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This is due to vehicle safety and traffic regulations. Movement detection may detect movement from wheel sensors even when parked with the engine running. Certain features must stop when wheels start to turn; applying the parking brake or foot brake can help.
After reversing then driving forwards, the Park Distance Control screen pops up. How can I hide it?
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Tap the cross in the Park Distance Control window to temporarily minimise it while retaining audible alerts. Once speed exceeds 11mph/16km/h, Park Distance Control is disabled automatically.
Why does the rear camera always show when I select Reverse rather than 360-degree camera view?
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This is for safety reasons. The rear camera has a wider angle of view when operating as a single camera view and is more effective at alerting to approaching traffic just out of view.
What is my driving score?
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The driving score measures actual fuel/energy consumption and compares it to the theoretical optimum for each section of the journey. Reducing braking, accelerator use and speed can help reduce fuel/energy consumption.
Why do I have a high percentage driving score, but poor fuel consumption?
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A high driving score can still occur with higher fuel/energy consumption, for example in heavy traffic. A score of 100 percent means the most efficient use of fuel for the journey; 50 percent means significantly better fuel economy could have been achieved by adopting a different driving style.
What are software updates?
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Software updates enable the vehicle’s core software to be updated wirelessly at a time that suits the user without needing to visit a Retailer or approved service centre.
What do software updates do to my vehicle?
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Software updates improve the performance of core software so the vehicle operates on the latest level. Multiple vehicle systems can be targeted with a single update.
What software can be updated in my vehicle?
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The infotainment, telematics and various control systems can all be updated remotely.
Do I need an InControl account for software updates?
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No, an InControl account is not required to perform a software update.
How do I turn software updates on?
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Software updates are auto enabled. Downloads and installation can happen over Wi-Fi or the embedded mobile data connection. Downloads happen automatically without interrupting vehicle use.
How do I connect my vehicle to receive software updates?
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The Pivi / Pivi Pro system can be connected through Wi-Fi or the embedded mobile data connection.
Are there data costs associated with a software update?
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No. Software updates are performed via Wi-Fi or the embedded mobile data connection with no data charges to the user.
How often will I receive a software update?
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Updates are sent periodically to optimise vehicle systems. Updates may be received when needed, where there is an issue with existing software, or where new features become available.
How do I know if an update is available?
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A pop-up notification appears on the vehicle Touchscreen when ready for installation. An available update also shows within the Software update menu in main Pivi/Pivi Pro settings.
Do I have to install the update straight away?
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No. The user can choose Update now or Schedule, allowing the update to be performed at a suitable time.
How far in advance can I schedule an update?
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An update can be scheduled up to 14 days in advance.
What do I need to do before installing an update?
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Ensure the software has downloaded, accept terms and conditions where applicable, lock and alarm the vehicle when instructed, and close all windows. Installation time is shown on the pop-up notification.
How do I perform a software update?
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The vehicle checks for and downloads relevant updates when the engine starts. When an update is available, a notification appears. The user may accept terms, update now or schedule. When instructed, switch off, lock and alarm the vehicle and close all windows. Completion or failure notifications are shown on the Touchscreen.
How long does the software update installation take?
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The installation time is displayed on the software update pop-up notification. The vehicle cannot be used while installing. Installation begins approximately 10 minutes after locking the vehicle once Update now is selected.
How do I know when the software update is complete?
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A notification on the Touchscreen confirms when software has installed successfully.
Do I need to have a signal for the installation to take place?
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Yes, a cellular or Wi-Fi connection is needed for the software update installation to commence.
Can I stop the installation once it has started?
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No, once installation has started it cannot be stopped.
Can updates be installed automatically?
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Most software updates require manual acceptance before installation. Occasionally the vehicle will automatically update itself for safety, security or maintenance of systems.
Do I need to activate automatic updates?
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For automatic updates, no action is required. No touchscreen notification is shown and the vehicle can be driven as normal.
What should I do if an installation fails?
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If installation fails, the user may be asked to retry. The update can be accessed via Software Update in Pivi/Pivi Pro settings. If an issue occurs when restarting after an update, contact roadside assistance or a local Retailer.
Can I update the software while out of the country?
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Yes, it is possible to update while outside of the country over Wi-Fi or the embedded mobile data connection.
Why haven’t I seen a software update notification?
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The vehicle requires cellular or Wi-Fi connection to receive software updates. If no pop-up notification appears, check for an available update in the Software Update menu in main Pivi/Pivi Pro settings.