An InControl account allows you to link to your compatible connected services, your vehicle in some cases also allows you to save personal preferences to a locally stored profile. When other people who have access to the same vehicle sign in with their InControl account their associated services and preferences are set and those associated with you remain private to you and only you.

Furthermore, one InControl account for a vehicle can also be used to remotely access the vehicle using the InControl Remote app. This allows you to monitor the status of the vehicle, receive alerts in the case Secure Tracker / Secure Tracker Pro is fitted to the vehicle and remotely control the vehicle. For example, remotely starting the vehicle to precondition the cabin or lock/unlock the vehicle and beep and flash the lights and horn so you can easily locate the vehicle when it is parked.

If your Retailer has not already done so, visit www.landroverincontrol.com/owner and follow the steps to create your InControl account and activate InControl Services.

Your login details are the same as your My InControl Website details. To recover these, please visit the My InControl website and reset your password. You will then be able to log in here to continue renewing your subscription. To access the InControl Remote app and My InControl website after resetting your password, you will need to log in again with your new details.

To add another vehicle to your account, open your Remote App, go to your account, select ""My Vehicles"", and then choose ""Add Vehicle"". 

You can also add a vehicle using the InControl Website. Click on the ""Add Vehicle"" tab at the top of the vehicle dashboard page and follow the steps to add your new vehicle to your existing account.

To remove a vehicle from your account via the Remote App,  you can follow either of these two paths:

Go to Account > My Vehicles, then select the vehicle you want to remove.

Or go to Vehicle Settings > Remove Vehicle.

Alternatively, sign in to the InControl Website, go to the vehicle dashboard, select """"Vehicle Settings,"""" and click """"Remove Vehicle,"""" in accordance with the InControl Terms and Conditions.

To update your details, go to www.landroverincontrol.com/owner and log in to your account. Select ‘My Account’ or go to Settings/My Account in the InControl Remote app where you can update your contact details, change your password or reset your PIN.

Yes. You can invite household members and set role-based access (primary, secondary, guest).

When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to the My InControl website and click on 'Vehicle Settings' on the vehicle dashboard page and on "Remove Vehicle" as per the InControl Terms and Conditions.

Register with your email/phone, verify via OTP, and link your vehicle using the VIN or pairing code.

All completed work, parts, and invoices are visible and downloadable from your InControl account.

To find your local Retailer, please use our Retailer locator.

Blackhorse.

The Certificate of Conformity ensures the free movement of goods within European Union. It can also help when importing and registering a vehicle in a non-EU country.

- If you intend to import or export and register your vehicle in another country

- Are asked for vehicle details that aren’t shown on your V5 vehicle registration document such as Emissions data

- Provide evidence of the exhaust emissions standards of the vehicle. Checking EU Emission Standards & Coding

- Registering a vehicle for a Congestion Charge/ULEZ discount or residential permit

There are a number of reasons why COCs would not be available for a vehicle; the following are a few of the reasons why a COC would not be available:

- It wasn't built for the European market

- It was built for the Ministery of Defence

- The vehicle has been modified in such a way that it no longer fits the 'conformity' certificate

- The vehicle was produced before the Vehicle Type Approval law was introduced

- The vehicle was a Pre-2011 Commercial or passenger vehicle which was not supplied with a CoC

- The vehicle was a Pre-production Model build phase before the Type Approval was obtained

Please contact the client relationship centre, via the details in the Contact us pages https://www.landrover.co.uk/contact-us.html or https://www.jaguar.com/en-gb/jdx/contact-us/index.html to confirm if your vehicle has a COC.

If your vehicle has a COC please complete the Application form *** Insert Application Form download or link to online form***. Our team will then review your application and provided the documentation provided is correct, process your request for you.

You will need to provide proof that you are the vehicle’s registered keeper. A copy of the full V5C ‘log book’ document should be submitted as evidence (the tear-off New Keeper slip is not accepted). If you are not the registered keeper, you can provide a VAT official purchase invoice that clearly states your full name, address and vehicle details including VIN.

You will also need to provide photo of your driving licence front and back to confirm the details of the owner of the vehicle.

If your vehicle is registered and owned by a company, then we will also need a letter of approval from a director of the company, on company letterhead paper, giving approval for us to discuss details of the COC application with the individual submitting the COC application form.

We aim to get your COC to you within 28 of your request being received with all correct required documents. We will send the COC to you via email as a PDF document. Should you require a postal copy please do let us know and we can get this send to you via the address listed on the application form.

Before you sell your vehicle, you will need to remove your vehicle from your InControl account. Log into My InControl Website, select ‘Vehicle Settings’ on the right-hand side and select the ‘Remove Vehicle’ menu. Tap ‘Remove Vehicle’ to remove all vehicle data from your InControl account. You will be asked for your InControl account password. In addition, in order to remove any personal data associated within Pivi/Pivi Pro (such as navigation addresses etc), go to Settings > All > Reset.

Be sure to also delete all Pivi / Pivi Pro profiles in Profile Settings