ACCOUNT & OWNERSHIP
Common questions about managing your InControl account and vehicle ownership, including account setup, password and PIN resets, adding or removing vehicles, shared access, and Certificates of Conformity.
How do I add another vehicle or remove a sold vehicle from my account?
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To add another vehicle to your account, open your Remote App, go to your account, select "My Vehicles", and then choose "Add Vehicle".
You can also add a vehicle using the InControl Website. Click on the "Add Vehicle" tab at the top of the vehicle dashboard page and follow the steps to add your new vehicle to your existing account.
To remove a vehicle from your account via the Remote App, you can follow either of these two paths:
Go to Account > My Vehicles, then select the vehicle you want to remove.
Or go to Vehicle Settings > Remove Vehicle.
Alternatively, sign in to the InControl Website, go to the vehicle dashboard, select ""Vehicle Settings,"" and click ""Remove Vehicle,"" in accordance with the InControl Terms and Conditions.
What happens to my account when I sell my vehicle?
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When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to the My InControl website and click on 'Vehicle Settings' on the vehicle dashboard page and on "Remove Vehicle" as per the InControl Terms and Conditions.
InControl Services will be transferred to the new owner of your vehicle for the remainder of the subscription term, subject to new owner completing the InControl account setup.
How do I create an InControl account and activate the InControl Services?
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If your retailer has not already done so, go to www.landroverincontrol.com/owner and follow the steps to create your InControl account and activate the InControl Services.
I've forgotten my password — how do I reset it?
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Your login details are the same as your My InControl Website details. To recover these, please visit the My InControl website and reset your password. You will then be able to log in here to continue renewing your subscription. To access the InControl Remote app and My InControl website after resetting your password, you will need to log in again with your new details.
How do I change my email address on my account?
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To update your details, go to www.landroverincontrol.com/owner and log in to your account. Select ‘My Account’ or go to Settings/My Account in the InControl Remote app where you can update your contact details, change your password or reset your PIN.
Can I link more than one vehicle to my InControl account?
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Yes. To add another vehicle, go to www.landroverincontrol.com/owner, select the Add Vehicle tab at the top of the vehicle dashboard page and follow the steps to add the new vehicle to the existing InControl account.
What happens if my phone is lost or stolen?
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If the phone is lost or stolen, log in to the InControl account via My InControl website to change the password and PIN.
Where can I direct any other query about InControl?
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For further queries or issues using InControl, customer service agents are available via Live Chat or the Contact Us page. A local Retailer can also help.
How do I create an InControl account and activate InControl Services?
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If the Retailer has not already set up the InControl account, visit www.landroverincontrol.com/owner and follow the steps to create the InControl account and activate InControl Services.
How do I know that my InControl Services have been activated?
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Once the InControl set-up process is successfully completed, a confirmation email will be sent. When the vehicle engine is next started, the SOS Emergency Call and Optimised Land Rover Assistance buttons in the overhead console should both be illuminated.
I have bought a used vehicle; how do I create my InControl account and activate InControl services?
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Check if the vehicle is equipped for InControl Services by looking at the overhead console. Open the flaps to reveal the SOS Emergency Call button and Optimised Land Rover Assistance button. If the SOS icon is lit but the spanner icon is not, visit www.landroverincontrol.com/owner to create the InControl account. A Retailer can assist with setup if needed. If only the spanner icon is lit, contact a Retailer for support.
How can I terminate my InControl services?
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Go to My InControl website, select Vehicle Settings on the vehicle dashboard page and select Remove Vehicle. The account remains active even if no vehicle is connected. The account can also be deleted from My Account by selecting Remove Account.
If I decide to sell my vehicle, how can I delete my personal data?
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Sign out of each account associated with the vehicle, then delete all profiles and clear search history. This can be done via Navigation Settings and Live Settings.
What happens when I sell my InControl equipped vehicle?
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When selling, trading in or privately transferring ownership, remove the vehicle from the InControl account by logging in to My InControl website, selecting Vehicle Settings and then Remove Vehicle, in line with the InControl Terms and Conditions. InControl services transfer to the new owner for the remainder of the subscription term, subject to the new owner completing InControl account setup.
How do I update my email address, contact details and preferences?
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Visit www.landroverincontrol.com/owner and log in to the account. Select My Account or go to Settings/My Account in the InControl Remote app to update contact details, change password or reset PIN.
What happens to my data, who has access to it, and can I access it?
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All data is stored in accordance with the data protection requirements of the country in which the vehicle was purchased. For more information, refer to the InControl privacy policy.
What happens if I forget my InControl password?
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Select Forgot your password on the Pivi Pro, InControl Remote app log in screen or My InControl website and follow the prompts.
What is an InControl account?
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An InControl account links compatible connected services and the Land Rover vehicle and can save personal preferences to a locally stored profile. Multiple users can sign in with their own account. One InControl account can also be used for InControl Remote app features such as monitoring status, receiving Secure Tracker alerts where fitted, and remotely controlling applicable vehicle functions. The account can be created on the My InControl Website and the same login details are used in the vehicle.
How do I remove my personal data?
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Before selling the vehicle, delete vehicle data from the InControl account. Log in to My InControl website, select Vehicle Settings and Remove Vehicle. From Pivi/Pivi Pro, go to Settings > All > Profile Settings to select a profile to delete. Delete all Pivi/Pivi Pro profiles in Profile Settings.