SECURE TRACKER & THEFT PROTECTION
Common questions about Secure Tracker and Secure Tracker Pro, including how each system works, theft alerts, Guardian Mode, vehicle tracking, and subscription requirements.
What happens if I do not renew Secure Tracker?
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If you do not renew Secure Tracker, you will no longer receive access to the Stolen Vehicle Tracking feature on your vehicle. This may have an impact on insurance premiums. Please contact your insurance provider for more information about the impact of not having Stolen Vehicle Tracking on your vehicle.
Note: InControl Remote, Secure Tracker or Secure Tracker Pro subscription and InControl account required. Secure Tracker and Secure Tracker Pro services need to be activated and the vehicle must be in an area with network coverage. To continue using the relevant feature after its initial subscription period, you will need to renew your subscription and pay the applicable renewal charges.
What happens if an automatic theft alert is triggered for my vehicle?
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If an automatic theft alert is triggered, you will see a Theft Alert screen on the Remote App* or receive an SMS notification. For security purposes, all features on the Remote App will be disabled.
Note: InControl Remote, Secure Tracker or Secure Tracker Pro subscription and InControl account required. Secure Tracker and Secure Tracker Pro services need to be activated and the vehicle must be in an area with network coverage. To continue using the relevant feature after its initial subscription period, you will need to renew your subscription and pay the applicable renewal charges.
How do I set up Guardian Mode?
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Guardian mode monitors vehicle interactions. When activated, it will alert you to activity such as the vehicle being unlocked, the engine started or EV charging interrupted.
Download the latest Remote App from the App Store or Google Play store. From the main page, navigated to the Security screen where there will be toggle switch to select Guardian mode. You can then select a time period for when you want Guardian mode to be active.
What are ST & STPRO ratings & where can I find the certificates?
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Secure Tracker Pro and Secure Tracker are, respectively, Thatcham Category S5 and S7 compliant.
Log in to your InControl account, go to 'Vehicle Settings' and then 'View Certificate'.
How do I contact the tracking centre?
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If you believe your vehicle has been stolen, call the Tracking Centre directly from the InControl Remote app or on 0345 600 4999.