SECURE TRACKER & THEFT PROTECTION
Common questions about Secure Tracker and Secure Tracker Pro, including how each system works, theft alerts, Guardian Mode, vehicle tracking, and subscription requirements.
What happens if a theft alert is triggered?
-
If an automatic theft alert is triggered, you will see a Theft Alert screen on the Remote App or receive an SMS notification. For security purposes, all features on the Remote App will be disabled.
What are Secure Tracker and Secure Tracker PRO ratings and where can I find the certificates?
-
Secure Tracker Pro and Secure Tracker are, respectively, Thatcham Category S5 and S7 compliant.
Log in to your InControl account, go to 'Vehicle Settings' and then 'View Certificate'.
How do I use Guardian Mode?
-
Download the latest InControl Remote app from the App Store or Google Playstore. From the main page of the app, press the Security Button to go to the Security screen. There should be a toggle to select Guardian Mode. You can then select a time period for when you want Guardian Mode to be active. If any alerts occur during this time a notification will be sent to your phone.
Can I track my vehicle location in real time?
-
Once the tracker has been activated, you will not be able to see the live location of the vehicle. This is shared with the Stolen Vehicle Tracking Centre who will work the police to aid the recovery of the car.
How do I contact the tracking centre?
-
If you believe your vehicle has been stolen, call the Tracking Centre directly from the InControl Remote app or on 0345 600 4999.
Does Secure Tracker require a subscription?
-
InControl Remote, Secure Tracker or Secure Tracker Pro subscription and InControl account required. Secure Tracker and Secure Tracker Pro services need to be activated and the vehicle must be in an area with network coverage. To continue using the relevant feature after its initial subscription period, you will need to renew your subscription and pay the applicable renewal charges.