Due to the current unforeseen circumstances, the UK Customer Experience Centre phone lines are not in operation. We can, however, outbound call and email our customers, so should you wish to speak to a member of the team please contact us on the following email address and we'll get back to you as soon as possible.
Customer Experience Centre
Abbey Road, Whitley
Customer Service Centre opening hours:
Mon to Fri: 08.00 - 19.00
SV and Classic Contact:
To contact us about Special Vehicles and Land Rover Classic.
Contacting us from outside the UK?
Visit: Global Contact Page.
Please note we are closed on Bank Holidays.
Online Vehicle Order
Phone: 0800 521786
Assistance Following an Accident
Phone: 0800 521786
Land Rover Insurance
Phone: 0800 917 0740
Land Rover Excess Protect Claims
Phone: 0330 100 0469
Land Rover Warranty Queries
Land Rover Financial Services
St William House
Phone: 0344 824 4732
Please quote your agreement number in any correspondence with us.
GET THE SUPPORT YOU NEED
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If you would like to make us aware of any potential sponsorship opportunities please click here to access our Sponsorship Enquiry Form.
FLEET AND BUSINESS
To speak with a member of our Fleet and Business team please call 0845 600 2214. Lines open 08:00 - 17:00.
LAND ROVER EXPERIENCE
If you would like to speak with someone to book a LRE day, please 0800 655 6465
SPECIAL VEHICLE OPERATIONS
To speak to us about special vehicles, please call us on +44 (0)203 6011544
THE MOTOR OMBUDSMAN OF PRACTICE
Jaguar Land Rover Limited subscribe to the Motor Ombudsman of Practice for Service and Repair. If you are a customer and you are unsatisfied with the outcome of a dispute in relation to the Service and Repair Code, The Motor Ombudsman can provide a CTSI certified Alternative Dispute Resolution service.
Jaguar Land Rover Limited is subscribed to the Motor Ombudsman of Practice for New Cars. Our retailer network subscribe to the Motor Ombudsman of Practice for Service and Repair. If you are a customer and you are unsatisfied with the outcome of a dispute in relation to the New Car Code, The Motor Ombudsman can provide a CTSI certified Alternative Dispute Resolution service.
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If you need to make a claim for repairs under the terms of the Manufacturer’s Warranty, just visit your Land Rover Approved Service Centre.