_{Privacy Policy Last Updated: 24th February 2024.}

1. WHAT YOU CAN EXPECT TO SEE FROM READING THIS PRIVACY POLICY

Jaguar Land Rover is one of the world’s leading producers of premium cars. Innovation and design give our customers experiences they love for life – anticipating and exceeding their needs and expectations. Quality and excellence are our hallmarks. Taking care of our customers is paramount.

Your privacy and trust are important to us. This Privacy Policy explains how we collect or receive and use your personal data and informs you of your data protection rights. It also lets you know how you can get in touch with us.

We will also help you to know when there is new information available in this Policy. We will tell you when this Privacy Policy was last updated, so you can take time to read it if it has changed since your last visit. 

2. DATA PROTECTION – WHAT YOU SHOULD KNOW WHEN USING OUR WEBSITES

1. WHO WE ARE AND WHICH WEBSITES ARE COVERED BY THIS PRIVACY POLICY

Who We Are: When we refer to ‘Jaguar Land Rover’, ‘JLR’ ‘we’ ‘our’ or ‘us’ in this Privacy Policy, we refer to: Jaguar Land Rover Limited, whose registered office is at: Abbey Road, Whitley, Coventry CV3 4LF, and whose registered number is: 1672070.

If you want to find out more about the JLR group, please have a look at the “Tell me more” box below.

What this Privacy Policy covers: This Privacy Policy covers the processing by Jaguar Land Rover of personal data of persons who have bought, ordered or shown an interest in our products and services, as well as users of the identified UK websites, that are set out in the Annex at the end.

To be transparent, when you visit a JLR website not covered by this Privacy Policy, these may be controlled by other JLR group entities, or by a third party acting on our group’s behalf. We encourage you to check the Privacy Policy link at the bottom of the website you are visiting to see its privacy policy terms.

For information about vehicle data processing, in connection with JLR’s InControl services, please see our InControl Privacy and Cookies policy by clicking this link.

How we’re regulated: For UK data protection legislation purposes, Jaguar Land Rover Limited is registered with the Information Commissioner’s Office under registration number ZA020510.

Customer Relationship Centre contact details

If you would like to get in touch on a website related query, Jaguar Land Rover Customer Relationship Centre contact details are accessible from these web pages:

Queries in relation to Jaguar: https://www.jaguar.co.uk/contact-us/index.html

Queries in relation to Land Rover: https://www.landrover.co.uk/contact-us.html

Queries in relation to any purchases made from the Jaguar store: https://shop.jaguar.com/uk/contact/

Queries in relation to any purchases made from the Land Rover store: https://shop.landrover.com/uk/contact/

TELL ME MORE ...

About the JLR Group...

Jaguar Land Rover is part of a group of companies whose parent company is Jaguar Land Rover Automotive plc. You can find out more corporate information about Jaguar Land Rover on our website at: https://www.jaguarlandrover.com/.

Jaguar Land Rover is part of the Tata group. More information about the Tata group and the Tata companies can be found here: http://www.tata.com/aboutus/sub_index/Leadership-with-trust and http://www.tata.com/company/index/Tata-companies

2. INFORMATION ABOUT THE PERSONAL DATA WE RECEIVE OR COLLECT

Jaguar Land Rover may collect or receive personal data via several sources. Main sources of handled personal data are:

• Our websites serve primarily as information portals to help you better understand our cars, products and services. We also, however, offer a number of website functions that collect information you provide to us when you ask to be kept informed, to be added to lists, events or experiences, or when you buy goods or book or request services. The main ways we collect information from our websites:
• When you visit, or use and interact with our websites, for example to take steps to request or use any of our online-available services (including but not limited to website shops, or our experiences), where you find out more about an event or experience or where you request any other information. Click on the “Tell me more” box to find out more about the data we may receive from you directly;.
• When you enter into personalised web areas and use our websites as a way to engage with us, as a place where you can ask for personalised reminders, receive information about your vehicle, and/or request vehicle service or other information to be notified to you;
• When you provide information to or interact with any of Jaguar Land Rover careers pages;
• When you contact us (via contact details or forms made available on our websites), or send us correspondence.

• Our apps and hosted web pages: Where you connect with us, for example by visiting a Jaguar Land Rover area at an event or exhibition, we may make it possible for you to enter your information with us via an app or web page, for example, to enter into a prize draw, to be kept informed of products or services, or to provide us with information in connection with event or exhibit planning or attendance.
• Vehicle related data from independent third party sources: When you own a JLR vehicle, information connected with you and your vehicle (including the vehicle identification number or VIN) may be shared as is appropriate between our network of retailers, repairers, importers, insurers (such as vehicle theft detection/security configurations), accident assistance providers, roadside assistance providers, credit providers and credit hire and repair providers, and used to inform any personalised web areas you register to receive. The information that is shared will depend on factors like who you have bought your vehicle from and the services that you request from us throughout the period of your vehicle ownership. Please visit Section 4 (Who we share personal data with) below to find out more. Please also visit our separate InControl terms and privacy policies (here for Jaguar: https://incontrol.jaguar.com and here for Land Rover: https://incontrol.landrover.com) for more information on vehicle data.
• Third party support services: For the performance of our website services and to allow us to maintain appropriate records and to support ongoing queries, we may receive data about you or your website activities from our group companies or third party providers (e.g. to confirm website payments, to track website order deliveries, to appropriately update our data records and to support website maintenance). More information on our categories of suppliers is provided at Section 4 (Who we share personal data with) below.
• Device data: Our websites automatically take certain device information in order to optimise your website experience (for example, allowing our website to automatically adapt screen size as appropriate for the device you are using to browse the website). This data also supports our website analytics. More information on automated data collection and cookies can be found in our Cookies policy, available via this link.
• Location data: Our websites may request or collect (only after your consent) your geographic location. HTML5 geolocation detects latitude and longitude coordinates by using either your device's GPS or the mobile/WIFI signal. HTML5 geolocation is widely used and supported on all major browsers:

            - Google Chrome (version 5.0 onwards)

            - Internet Explorer (version 9.0 onwards)

            - Firefox (version 3.5 onwards)

            - Safari (version 5.0 onwards)

            - Opera (version 16.0 onwards)

Please note, this information is only utilised after your consent (via a browser pop-up) and is not stored by Jaguar Land Rover. It is used to pre-populate or suggest the location from which you could search for a Jaguar or Land Rover retailer or service centre, or suggest the specific Land Rover website you may be interested in. In addition, when searching for the details and locations of Jaguar and Land Rover retailers or service centres through our ‘Retailer Locator’ functionality we will ask for the Town, Postcode, or Location you wish to return relevant results for. The information you provide is also not stored by Jaguar Land Rover and is only used to return matching results close to the location / query you have searched forMarketing data: Your contact details, marketing preferences, demographic, lifestyle and behavioural variables or other information may be shared with us by retailers or other third parties partners, where there is appropriate notice and in compliance with applicable data protection laws. You have the right to ask us not to use your personal data for marketing purposes. Please see your data protection rights at Section 7 (Your data protection rights) below for further information on these.

• Social Media: We may also receive information about you in other ways online, for example, if you follow us or make a comment through our official pages and to our social media accounts such as Twitter, Facebook or Instagram. For more information on the use of your data by these social networks, please consult [our social media pages and] the privacy information provided by each social network regarding their collection and permitted uses of personal data.
• Public sources of data: We may use public sources of data, for example, to support website functionality (e.g. to support authentication or fraud checks), and/or to maintain the accuracy of the data we hold. For example, we may make checks from time to time with the DVLA to check our vehicle owner information remains up to date.

TELL ME MORE...

...about the personal data JLR may receive direct...

We receive information you provide to us in your use of our websites, for example, when you add information to online forms or to data fields on our websites. We may also receive information from you by other online means, for example, if you comment on our social media pages. This will be the information that is visible to you, and may include your name, occupation, contact information (e.g. email, postal address and phone/mobile number), credit card/payment details, driving licence details, vehicle data and general information you decide to share such as your experience with JLR products and services.

3. HOW WE USE YOUR PERSONAL DATA.

We use personal data to manage and meet service and information requests, to understand service, vehicle and website use, and to make our products and services (including our web services) as effective as possible. For more information on our processing, and the legal grounds that are relevant, please see “Tell me more” below.

The main uses of your personal data and the legal grounds we rely on for these are:

4. WHO WE SHARE PERSONAL DATA WITH.

We may share your personal data with:

• Those third parties who need to handle it so we can provide you with the products, services you have signed up for, or are eligible for, or as you have otherwise agreed to or requested, for example, to provide or offer finance or credit, insurance, to offer breakdown and accident assistance related services and information, to provide surveys, marketing and advertising support services (we may use third parties to help support provision of marketing technologies), to support provision of recall information services, to provide warranty information, event agencies and call support services, and/or for optimised website services.
• With our network of retailers, authorised repairers and where relevant our importers network (together our “Retail Network”), so as to be able to fulfil requests for goods, services, etc, and for assessment and training, to be able to enhance the quality of the services you obtain when interacting with our Retail Network.
• Jaguar Land Rover group companies in line with the data uses set out in this Privacy Policy.
• Third parties in the event we sell or buy any business or assets.
• Social media companies.
• Advertising networks and Google.
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches.

We have safeguards in place with our service providers to ensure that your data is kept securely and used in accordance with the purposes set out in this Privacy Policy.

TELL ME MORE ...

… about JLR's network of Independent Third Parties …

We work with a number of independent third parties to provide services, such as our Retail Network, credit product providers, contract hire products. Personal data may be sent directly to these entities by you (for example if you contact them by phone or email or via their website pages), or we may share personal data with them where appropriate to support with your queries or other service requirements.

Where you use the UK websites to find or make contact with our Retail Network, a credit provider, or a contract hire product provider, these are (unless otherwise stated), independent businesses and not JLR group companies. Any contact you make to them (for example, to call or send an email) and any data you provide to them in use of their websites, will be controlled by them, not by JLR. If you have questions regarding a third party’s (such as a retailer, importer, credit provider, contract hire product provider or repairer's) use of your personal data, we recommend you contact those parties directly.

For information on independent third parties we work with:

For Jaguar:

• Our Retail Network is generally identifiable from the ‘locate a retailer’ website functionality. They can be searched for by name, location or postcode. A full list of all UK Retailers is accessible by clicking here.
• In the UK, credit is provided by Black Horse Limited trading as Jaguar Financial Services, St William House, Tresillian Terrace, Cardiff CF10 5BH.

For Land Rover:

• Our Retail Network is generally identifiable from the ‘locate a retailer’ website functionality. They can be searched for by name, location or postcode. A full list of all UK Retailers is accessible by clicking here.
• Credit products are provided by Black Horse Limited trading as Land Rover Financial Services, St William House, Tresillian Terrace, Cardiff CF10 5BH.
• Contract Hire products are provided by Lex Autolease Limited trading as Land Rover Contract Hire, Heathside Park, Heathside Park Road, Stockport SK3 0RB.

… about Suppliers ...

We use a number of service suppliers to support our business and these service providers may have access to our systems and data in order to provide services to us and on your behalf, for example payment processors, information technology such as hosting service providers, marketing and digital advertising support and marketing technology services, customer services and relationship handling, service and system specialists, website analytics support, online store shipping, delivery and support for events and experiences.

… about JLR Group companies, and how they may provide service support ...

As a member of the Tata Group of companies, we can benefit from the large IT infrastructure and expertise that exists within our wider corporate structure. This means that the personal data you provide to us may be accessed by members of our group of companies only as necessary for service and system maintenance and support, aggregate analytics, business continuity, IT and administrative purposes. For example where necessary to support particular website enquiries, or to provide technical support that maintains website functionality.

… about Public bodies, law enforcement and regulators ...

From time to time, the police, other law enforcement agencies and regulators can request personal data, for example for the purposes of preventing or detecting crime, or apprehending or prosecuting offenders.

5. INFORMATION ABOUT INTERNATIONAL DATA TRANSFERS.

The Jaguar Land Rover UK websites use servers which are hosted in the EU. However we may share website personal data with suppliers or group companies located outside of the EU where this is necessary for the purposes described above. Where this happens, we apply safeguards to add to the data protections that apply to those data transfers. This includes an assessment of the adequacy of the third country in question, use of European Commission approved model contract terms where appropriate.

TELL ME MORE ...

… about the adequacy checks JLR puts in place for international data transfers …

Where JLR chooses to share personal data with a third party located outside the EU, the following factors are assessed to support adequate transfer of this data:

• Internal checks to identify the existence or absence of any adequacy decision by the European Commission. We have group companies, and use suppliers located in countries that have been approved by the European Commission as having essentially equivalent data protection laws. A full list of these countries as at the date of this Privacy Policy is: Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Switzerland, Jersey, New Zealand, Uruguay and the Isle of Man.
• Use of measures like European Commission approved measures to support adequate transfers of personal data. We also have group companies, and use suppliers located in countries that are elsewhere in the world. To manage data protection compliance with these transfers, we will use European Commission approved data transfer mechanisms such as use of model contractual clauses approved by the Commission. We will also assess where applicable where a supplier is able to demonstrate to us they have Binding Corporate Rules. (Binding Corporate Rules is a GDPR – recognised Data Protection mechanism to ensure adequate personal data transfers).
• To understand the protections required in The European commission approved Standard Contractual Clauses, a template copy of these is accessible from this location.
• To see a full list of approved Binding Corporate Rules, please click this link.

6. HOW LONG WE HOLD PERSONAL DATA FOR.

We will keep your personal data for as long as we need it to provide the products and services you have signed up to. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.

The criteria we use to determine storage periods include the following: Information we have told you about storage periods on our website or in website terms and conditions. We will also use criteria such as applicable contractual provisions that are in force, legal statutory limitation periods, applicable regulatory requirements and industry standards.

7. YOUR DATA PROTECTION RIGHTS.

You have rights in connection with your personal data that, with effect from the 25th May 2018 will include the following: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation.

We try to ensure that we deliver the best levels of customer service. if you do need or want to get in touch with us for any reason regarding your data protection rights, the contact details for the Customer Relationship Centre for Jaguar and Land Rover can be found via the contact us pages on the respective websites, see the links below:

Queries in relation to Jaguar: https://www.jaguar.co.uk/contact-us/index.html

Queries in relation to Land Rover: https://www.landrover.co.uk/contact-us.html

If you are not happy and have a data protection related complaint, please contact us direct at this email address: DPOffice@jaguarlandrover.com. If you are not satisfied, you also have the right to complain to the Information Commissioner’s Office.

To learn more about these data protection rights, see “Tell me more” below.

TELL ME MORE ...

… about my data subject rights ...

• If you have given us consent to process your personal data, including for electronic marketing communications, you have the right to withdraw that consent at any time. Just use the unsubscribe options presented, for example, these are present in the email marketing communications sent by us.
  
• You can ask for access to the personal data we hold about you, object to the processing, request that we correct any mistakes, restrict or stop processing or delete it. If you do ask us to delete or stop processing it, we will not always be required to do so. If this is the case, we will explain why.
• In certain circumstances you can ask us to provide you with your personal data in a usable electronic format and transmit it to a third party (right to data portability). This right only applies in certain circumstances. Where it does not apply, we will explain why.

… about how I can get in touch with the Information Commissioner’s Office (ICO) …

The Information Commissioner’s Office (the ICO) is the supervisory authority that regulates personal data in the UK. You can get in touch with the ICO in any of the following ways:

• By going to their website: www.ico.org.uk
• By giving them a call on 0303 123 1113
• or by writing to them. Their address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF.

8. LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites ‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness.

9. KEEPING YOUR INFORMATION SECURE

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We require all of our services providers to have appropriate measures in place to maintain the security of your information.

Where we have given you (or where you have chosen) a password that enables you to access any personalised area in a JLR website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet; any transmission is at your own risk. Your information will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorised access.

Annex - Which JLR websites are covered under this Privacy Policy

This Privacy Policy covers those websites identified below. These are JLR websites for which Jaguar Land Rover Limited is a data controller.

Jaguar Land Rover is responsible for the processing any personal data you provide to us through these websites:

In this privacy policy we refer to these as ‘the UK JLR website pages’ or 'our websites’.

For transparency this Privacy Policy does not cover all JLR branded websites, and we would always encourage you to click the Privacy Policy link of the website you are visiting to see the privacy information that applies.

In particular, please be aware that the following websites have their own separate website terms and Privacy Policy and are currently not within the scope of this Privacy Policy.

The InControl Websites:

These are websites for which Jaguar Land Rover Limited is also data controller, but they are governed by separate and different website terms and privacy policies.

The British Motor Museum Website:

The data controller for this website is not Jaguar Land Rover, but a separate entity in the JLR group. This site has its own separate and different Privacy Policy.

Independent companies we don’t control: Where you go from our websites to a third party, such as a retailer, repairer, importer, credit product provider, or contract hire product provider these are independent parties and not part of the JLR group. This means JLR will no longer control (and in some cases won’t even see) the data you provide to third parties in these instances. Click on “Tell me more” in Section 4 (Who we share personal data with) above to find out more about this.

Websites we don’t control: When you visit the following websites:

• https://www.landroverinsurance.com/
  
• https://www.jaguarcarinsurance.co.uk

Please note, these fall outside the scope of this Privacy Policy, and will be covered by their own Privacy Policy terms.