The following services are available: Remote app, Connected Navigation Pro, Online Pack with Data Plan, Secure Tracker, Secure Tracker Pro, and Wi-Fi Enabled with Data Plan.

When your subscription is nearing its expiry date, you will typically receive a renewal notification via email, in-app or message with instructions on how to renew. To ensure you receive these notifications, make sure you have an active account and your contact details are up to date. 

If your connected services have already expired or you did not receive a renewal notification, please contact the Customer Relationship Centre for assistance.

Your Navigation subscription will be activated with the start of warranty and will be valid for the entire warranty period. Remote subscription starts when your InControl account is activated and will be valid for 3 years. Online Pack and Wi-Fi Enabled with data plan subscriptions will be activated with the start of the warranty. Standard subscription periods for Online Pack and Wi-Fi Enabled are 12 months. 

To find out when your services expire, log in to the My InControl website, the subscription expiry dates will be shown on the right hand side of the home page. Alternatively, log in to the InControl Remote app, the 'Subscriptions' menu can be found under the 'More' icon.

You can cancel and be refunded for your subscription within our refund policy window (14 days after the day your subscription is confirmed by us). After this date you are unable to cancel the service.

We accept the following payment options:

- Credit/Debit Card

- Paypal

Your initial subscription typically matches the warranty period of the vehicle, but this may vary by market. Subsequent subscriptions will last for 12 months. Please contact your Retailer for more details.

No. Connected services are tied to the vehicle, not the account. This means they cannot be transferred to or from other vehicles, regardless of ownership changes.

You can look up the subscription status and expiry dates on the Subscription page in the Remote App. To access it, go to the Home page and tap the button labelled Subscriptions.

Alternatively, you can visit the InControl Website, where your subscription status is displayed on your dashboard.

An InControl Account allows you to link compatible connected services with your vehicle. When multiple people use the same vehicle, your personal preferences will remain private to you. Furthermore, one InControl Account for a vehicle can also be used to remotely access the vehicle using the InControl Remote App5. This allows you to monitor the status of the vehicle, receive alerts in the case Secure Tracker / Secure Tracker Pro5 is fitted to the vehicle and remotely control the vehicle. For example, remotely starting the vehicle to precondition the cabin or lock/unlock the vehicle and beep and flash the lights and horn so you can easily locate the vehicle when it is parked.

The InControl Account can be created on the My InControl Website. The same log in details are then used to log into your vehicle.

Before your subscription expires, you’ll receive an email with a renewal link. If you didn’t receive the email, or the link has expired, please contact Customer Services for assistance.