SOS & OPTIMISED ASSISTANCE
Common questions about the SOS and Optimised Assistance system, including how to initiate an emergency call, what information is shared, how the service works without mobile signal, and what to do if a call is triggered accidentally.
What is the difference between a manual and an automatic SOS Emergency Call?
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An automatic SOS Emergency Call is triggered if a crash is detected or the airbags are deployed. Your vehicle will automatically alert the emergency services and share your GPS location. A manual SOS Emergency Call is initiated when an occupant presses the SOS Emergency Call button within the overhead console.
Does the SOS Emergency Call use the driver's phone to connect?
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No. The SOS Emergency Call uses a separate system with an embedded eSIM.
What happens if the vehicle is involved in a crash and there is no phone signal?
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The vehicle will make multiple attempts to connect a call. If no mobile phone signal is found, a call cannot be made. The button will stop flashing amber and return to red.
Can I accidentally trigger an SOS call?
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If you accidentally press the SOS Emergency Call button a call will be initiated. Once the call is connected to the emergency response team, you must inform the agent that the emergency call was pressed by accident, otherwise you may incur unnecessary financial costs.
What should I do if no signal is available and SOS is required?
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The vehicle will make multiple attempts to connect a call, if no mobile phone signal is found, a call cannot be made, the button will stop flashing amber and return to red.
STILL HAVE QUESTIONS?
Our team are happy to help with any questions you may have.