SOS & OPTIMISED ASSISTANCE
Common questions about the SOS and Optimised Assistance system, including how to initiate an emergency call, what information is shared, how the service works without mobile signal, and what to do if a call is triggered accidentally.
Does the SOS call use my phone or an embedded SIM?
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The SOS Emergency Call uses a separate system with a dedicated SIM card embedded within the vehicle.
What should I do if no signal is available and SOS is required?
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The vehicle will make multiple attempts to connect a call, if no mobile phone signal is found, a call cannot be made, the button will stop flashing amber and return to red.
Can I accidentally trigger an SOS call?
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If you accidentally press the SOS Emergency Call button a call will be initiated. Once the call is connected to the emergency response team, you must inform the agent that the emergency call was pressed by accident, otherwise you may incur unnecessary financial costs.
STILL HAVE QUESTIONS?
Our team are happy to help with any questions you may have.