CONNECTIVITY - WIFI, SIM, BLUETOOTH
Common questions about connecting your devices to your vehicle, including Bluetooth pairing, Wi-Fi hotspot setup, Android Auto and Apple CarPlay, data plans, and troubleshooting connection issues.
How do I use Wi-Fi Enabled with data plan?
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To activate and connect to your vehicle’s Wi-Fi using the data plan, follow these steps within the Pivi system:
1. Go to: Settings > Connectivity.
2. Enable Hotspot: Toggle the ‘Hotspot / Wireless’ switch to allow smartphones and tablets to connect to your vehicle’s internet.
3. Turn on Mobile Data: Make sure ‘Mobile Data’ is switched ON. During the initial setup, you’ll be prompted to accept the terms of use.
4. Connect Your Device: On your personal device, search for available Wi-Fi networks. Select your vehicle’s network name (displayed on the vehicle’s screen).
5. Enter the Password: Use the 16-digit password shown on the screen. If needed, you can refresh the password to generate a new one (note that previously connected devices will need to re-enter the new password).
The 4G icon under the clock is visible, so why are some connected features unavailable?
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At times, networks can be overwhelmed with user or the signal strength might be too low to provide sufficiently high enough connection quality. This can result in a temporary loss of data.
Why doesn’t the vehicle remember my Bluetooth phone and pair with it automatically?
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This is most likely due to the auto connect function for that device being disabled in your Bluetooth settings or other Bluetooth devices within range of the vehicle connecting to the vehicle first.
How do I activate Wi‑Fi Hotspot within the vehicle?
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Under 'Settings' > 'Connectivity' menu, toggle 'Hotspot' on to allow your smartphone and tablets to your vehicle's Internet connection.
What is Wi-Fi Enabled with Data Plan?
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Wi-Fi Enabled with Data Plan delivers a 4G/LTE Wi-Fi hotspot in the car, depending on model, allowing passengers to connect multiple devices to the Internet using an in-car connection. It uses the roof mounted antenna to improve reliability while moving.
Will Wi-Fi Enabled with Data Plan provide a continuous Wi-Fi connection whilst on the move?
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Wi-Fi Hotspot operates through a mobile phone network. It should provide a better data connection than a smartphone in the vehicle but will not operate where no mobile phone network exists.
What type of networks does Wi-Fi Enabled operate on?
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Wi-Fi Enabled operates on 4G/LTE networks.
What is Wi-Fi under the connectivity settings menu?
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Wi-Fi allows connection to a Wi-Fi network, for example a home network.
What are the advantages of the vehicle’s data connection over my smartphone’s data connection?
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The vehicle structure can reduce mobile phone signal and data connection. The embedded SIM connects via a larger dedicated aerial on the outside of the vehicle, helping maintain a stronger connection with the network.
Do I need a SIM card to connect my vehicle to the Internet?
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No. The vehicle comes with an embedded SIM card for Connected Navigation connected features, Wi-Fi Enabled with Data Plan and Online Pack features. These services require a valid subscription, with mobile data included while the subscription is running.
Why doesn’t the vehicle remember my phone’s Bluetooth and pair automatically?
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This is most likely due to auto connect being disabled for that device in Bluetooth settings, or because other Bluetooth devices within range connect first.
How many Bluetooth devices can be connected or paired?
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A total of 10 Bluetooth devices can be paired, with two devices paired at the same time. These can be phones or media devices. The first paired device is designated as the primary device and can be changed in settings.
I have two phones connected; how can I switch which is used for outgoing calls?
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From the homescreen phone tile, click the phone icon in the lower part of the Touchscreen to switch which phone is used to make calls. This can also be changed from the highlighted selector icon in the phone screen.
How can I reconnect previously paired Bluetooth devices?
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Reconnect a phone using the phone selector via the homescreen phone tile or the selector at the top of the Touchscreen within the phone feature. For music playback, use the same approach via the media tile or media player source selector.
Why does music played from my Bluetooth phone/media player seem quiet compared to other audio sources?
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The volume level set on the device itself can affect volume through the vehicle speakers. Increase the volume on the connected device.
Can my downloaded contacts or photos be viewed by anyone with access to the vehicle?
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No, synced contacts are only visible when the phone is connected to the vehicle.
How do I search for contacts from my phone contacts list?
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Use the Favourites or Recents buttons from the homescreen phone tile, select Contacts in the main phone screen and use search, tap a letter to jump to matching contacts, or use voice recognition to dial a contact or number.