REMOTE APP
Common questions about setting up and using the Remote app, including remote locking, climate control, charging, and troubleshooting.
Why are some/all of the Remote feature buttons greyed out on my version of the Remote App?
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Remote App* feature buttons may be disabled when certain conditions prevent their use. If you try to activate a disabled feature, the app will show an error message explaining the reason.*
Common reasons include:
- The engine is already running
- No internet connection
- Another operation is currently in progress
- The vehicle alarm has been triggered (in this case, only the Alarm Reset function will be available)
Note: Features dependent on powertrain, market legislation and/or market availability, please check with your Retailer for availability and full terms.
Why do I receive an error message when I request a Remote App operation?
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Remote App* operations can only be carried out if certain vehicle pre-conditions are met. Before processing any remote command, the vehicle checks these conditions.*
If one or more of these conditions are not satisfied, the Remote App will display an error message explaining the specific reason the operation could not be completed.
Note: Features dependent on powertrain, market legislation and/or market availability, please check with your Retailer for availability and full terms.
How can I check my vehicle's status?
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Simply open the Remote App* to check your vehicle's status, including its last parked location and current fuel level or EV range. Your app will highlight any issues and give guidance on how to resolve them.
Note: Features dependent on powertrain, market legislation and/or market availability, please check with your Retailer for availability and full terms.
STILL HAVE QUESTIONS?
Our team are happy to help with any questions you may have.
*Available to download via the Apple App Store or Google Play for most AndroidTM and Apple iOS smartphones. InControl Remote App, Secure Tracker and Secure Tracker Pro features require network connectivity, a compatible smartphone, an InControl account and applicable subscriptions. Secure Tracker and Secure Tracker Pro services must be activated and the vehicle must be in an area with network coverage. Optional features and their availability may vary by vehicle specification (model and powertrain), and some features may require the installation of additional equipment. To continue using applicable features after the initial subscription period, renewal and payment of the relevant subscription charges will be required. For further information, please contact your local Retailer or configure your vehicle online.