SOFTWARE UPDATES FAQS

Both your car’s InControl Touch Pro and the vehicle connectivity systems can receive software updates. In our electric cars, software updates are also available for the battery energy control system.

Software updates will be sent periodically to Land Rover vehicles, either when the need arises or when issues are identified with existing vehicle software.

No, you do not require an InControl account to perform software updates.

To receive InControl Touch Pro wireless software updates your current software needs to be at 18B or above. You can check the software version of your InControl Touch Pro system through your Touchscreen by going to ‘Settings’ > ‘All Settings’ > ‘Software update’. The version of the InControl Touch Pro will be displayed as a long string of characters: e.g. ‘S18B_18.25.3-174880’.

The InControl Touch Pro system can be connected either through a Wi-Fi connection or through the SIM card inserted into your vehicle. You can also use a hotspot connection through your mobile device but this may result in additional data charges.

When you activate software updates in the settings menu the vehicle connectivity/battery energy control system will be connected automatically. Vehicle connectivity system updates are only available in Telematics-enabled countries.

You may experience data costs if you connect through a SIM card inserted into your vehicle. In some countries, you will have received a SIM card on purchase of your vehicle. If used, you will not receive data charges for software updates.

When an update is available, you will receive a pop-up notification on your Touchscreen. You can also manually check for available updates by going to ‘Settings’ > ‘All Settings’ > ‘Software update’ > ‘Check for update’.

To perform the update, you need to:

• Turn software updates on by going to ‘Settings’ > ‘All Settings’ > ‘Software update’

• Accept the Terms & Conditions prior to download/installation

• Download the update to your vehicle

• Maintain Wi-Fi or cellular connectivity during the process

• Keep your vehicle locked and alarmed for the installation to begin (for vehicle connectivity and battery energy control system updates only)

• If updating an electric vehicle, unplug the charge cable

You will receive a pop-up on the Touchscreen when an update is available for download/installation. Once accepted, the download and installation process will begin. The update will not interrupt your driving experience and you can continue to use your vehicle as normal. Upon completion, you will receive a successful installation notification on your Touchscreen.

You will receive a pop-up on your Touchscreen when an update is available for download and, once downloaded, a second pop-up to install the update. Once you start the installation the process cannot be stopped. The installation may take up to 30 minutes. During this time you can access the vehicle but it cannot be driven until the update is complete.

Yes, while the system is downloading you can continue to use your vehicle as normal.

The installation may take up to 30 minutes. You will not be able to use your vehicle while installing Vehicle Connectivity and Battery Energy Control System updates. You can still use your vehicle when installing an update to your InControl Touch Pro.

A notification on your Touchscreen will inform you when the software has installed successfully.

Yes, you need a mobile or Wi-Fi connection to download and complete the installation.

No, once the installation has started it cannot be stopped.

You can use your vehicle as normal. A failed download will not affect your vehicle’s functionality in any way. Please contact the Land Rover Customer Relationship Centre or your local Land Rover Retailer and they will investigate further.

If your vehicle is experiencing issues when restarting following an update, please contact road-side assistance or your local Land Rover Retailer and they will investigate further.

You can access the update through your vehicle’s Touchscreen by going to ‘Settings’; ‘All Settings’; ‘Software update’; ‘Check for update’. If an update is available, a pop-up will appear giving you the option to download/install the update. If you prefer, you can visit your local Land Rover Retailer who will assist you with the update.

Yes. However, this may result in roaming charges depending on your in-vehicle data plan.

Yes, you can add a PIN lock to your vehicle to protect your software update settings. To do this, go to ‘Settings’; ‘All Settings’; ‘Software update’ and select the lock icon.

If the connection is lost during a download, the download will pause until the connection is re-established.

InControl Touch Pro updates require a Wi-Fi connection or for a SIM card to be inserted within your vehicle. Check your personal SIM is installed and working correctly. Or alternatively, visit your local Land Rover Retailer who will assist you with the update.