SECURITY

  • How is Land Rover improving security?

    We have invested £15m to bring our latest engineering fixes to older vehicles dating back to 2016.

     

    We are still working hard on reaching as many clients as possible and are working in phases as to not overwhelm our network of retailers, roadside assistance teams and authorised repairers. If you receive an invitation to visit us for the update, please contact your local Retailer.

     

    If you are unsure if you have received or are eligible for the update, speak to your local Retailer

  • What does Land Rover advise for clients with vehicles from before 2018?

    We are working on a nationwide programme updating security features of vehicles from 2016 with support from our retail network. This is part of our £15m investment in security to enable us to support even more clients.

     

    This even includes vehicles which are completely out of warranty.

     

    Updates are completed in a retailer and are very quick, up to 20 minutes and convenient – you can stay on site and make use of the barista bar while you wait. Alternatively, our roadside assistance team can also complete the update at a time and place that suits you. Please contact your local Retailer for this option.

ULTRA-WIDE BAND (UWB) SMART KEY

  • How do I know if my key is a UWB smart key?

    The UWB smart key was introduced from 18 Model Year (MY)1 on select vehicles and is provided with all vehicles from 21MY onwards. To identify if your key has UWB technology is the badge on the rear of the key fob. Faraday pouches are not needed if UWB technology is in use. If you are unsure if your smart key has UWB Technology, please contact your local Retailer.

  • How does the UWB smart key technology help prevent theft?

    Our Ultra-Wide Band (UWB) smart key includes technology which helps prevent 'relay attacks' where thieves boost the range of the key's signals to unlock your vehicle.

  • How do I know if my vehicle is locked?

    You can check your vehicle is successfully locked and the alarm is activated by pressing the lock button twice in quick succession - you’ll hear a beep when the car is secure. One click of the ‘lock’ button locks the doors, the second activates the alarm and sensors. 


    You can get vehicle lock reminders by downloading the Remote App2. If your vehicle is left unlocked for 15 minutes, you’ll receive a notification with the option to lock remotely.

GUARDIAN MODE & REMOTE APP

  • What activities can Guardian Mode3 detect?

    The following activities will be detected by Guardian Mode3 and will trigger an alert: Vehicle alarm, vehicle engine on, vehicle unlocked, door open, boot open, bonnet open, roof open, window open, alarm unarmed, interruption to EV charging.

  • Will a Guardian Alert be triggered with a genuine key?

    Yes. Guardian Mode aims to maximise the security level for when customers are leaving their vehicles for a period of time and are feeling unsafe. You should deactivate Guardian Mode if you are returning to your vehicle.

  • Can I use other functions on the Remote App while Guardian Mode is on?

    No. To use other features on the InControl Remote App, Guardian Mode will need to be deactivated.

  • Is my vehicle eligible for Guardian Mode?

    As long as you are subscribed to Secure Tracker or Secure Tracker Pro and have the latest InControl Remote App2, you can use Guardian Mode.

  • How do I set up Guardian Mode?

    Download the latest InControl Remote App2 from App Store or Google Playstore. From the main page, select the Security Button to go to the SECURITY screen and there will be a toggle switch to select Guardian mode. You can then select a time period for when you want Guardian Mode to be active. If any alerts occur during this time a notification will be sent to the smartphone device as an app notification.

  • Can the Remote app shut down a vehicle in motion which has been stolen?

    No, but we are looking at ways we can expand the capabilities of our Remote App2.

SECURE TRACKER

  • Will Secure Tracker help to reduce my insurance premium?

    Secure Tracker is Thatcham Category 6 Compliant. By having Secure Tracker activated you may qualify for a discount on your insurance premium. Please check with your insurance provider.

  • What happens if I have Secure Tracker and my vehicle is stolen?

    In the event of your vehicle being moved illegally, the Tracking Centre will immediately alert you and will liaise with the police to pinpoint the exact location of your vehicle. If you believe your vehicle has been stolen, call the Tracking Centre directly from your Remote smartphone app or 0345 600 4999.

  • If I have Secure Tracker what will happen if my vehicle is towed away?

    If you know that your vehicle is going to be transported (e.g. towed or transported by train or ferry) and you have an active Secure Tracker subscription, make sure you enable the Transport Mode feature. Once enabled, Transport Mode will be active for 10 hours only and will be automatically disabled when this time has elapsed. If your vehicle is being transported for more than 10 hours, make sure you reactivate Transport Mode. If you do not enable Transport Mode and your vehicle is being transported, you will receive a theft notification from the Tracking Centre.

  • Can I report my vehicle stolen when abroad in Europe?

    If your vehicle is stolen while you are travelling in one of the countries listed below, you should contact the Tracking Centre. The process is the same as if you were in your home country. Secure Tracker is available in the country in which you subscribed for the InControl services as well as in the following countries4: Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstein, Turkey, the United Kingdom and The Vatican.

SECURITY OVERVIEW

Learn more about protecting your vehicle, including ultra-wideband key fob technology, and InControl’s security features.

SECURITY OVERVIEW

Learn more about protecting your vehicle, including ultra-wideband key fob technology, and InControl’s security features.

YOUR DEDICATED INSURANCE POLICY

Genuine parts. Approved technicians. Monthly subscription. The cover you and your vehicle deserve.

YOUR DEDICATED INSURANCE POLICY

Genuine parts. Approved technicians. Monthly subscription. The cover you and your vehicle deserve.

CAN'T FIND WHAT YOU'RE LOOKING FOR? 

1The Ultra Wide Band (UWB) smart key was introduced from 18MY on select vehicles and is provided with all +21MY-on vehicles. You may wish to store keys for older vehicles with non-UWB keys in a Faraday pouch.


2Remote App/InControl features, options and their availability remain market dependent - check with your Retailer for local market availability and full terms. Certain features require an appropriate sim with a suitable data contract which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.

 

3Guardian Mode requires an internet connection, InControl account and Secure Tracker subscription. To continue using the relevant feature after its initial subscription period, you will need to renew your subscription and pay the applicable renewal charges.

 

4As we roll out InControl, specific features described may be optional and market or powertrain dependent. Please consult your local Land Rover retailer for availability and full terms in your country. Certain features require an appropriate SIM with a suitable data contract, which will require a further subscription after the initial term advised by your retailer. Mobile connectivity cannot be guaranteed in all locations.