-
Will the app be automatically available?
Yes, Online Media will appear in the Source Selection list.
-
Which regions are supported?
Online Media is available in the US, UK, France, Italy, Germany and Spain.
-
When will other music streaming services be available?
Announcements for other music streaming services will be released when available.
-
Why isn't online media available in my vehicle?
Online Media will launch on certain Land Rover vehicles built from September 2017 onwards, so if your vehicle is older than this then you will not receive the app.
-
Why do I need to log in?
By signing into your LIVE account within the vehicle, you can access your own personal Deezer account and listen to your favourite tracks, artists, albums and podcasts.
-
What is Live/InControl account?
This can be created on the InControl Portal and the same details are to be used to login to Live in your vehicle.
• The link for Land Rover is:
www.incontrol.landrover.com/jlr-portal-owner-web/select
-
The choices for My Media, Search and Discover are grayed out. Why can't they be used?
These options are available only if the user has Deezer and/or TuneIn services activated and enabled. If the user has not activated media services, these options are not usable.
-
Which Land Rover controls are available with Online Media Player?
The Online Media Player takes over the primary viewport on the dashboard display. The customer continues to have access to JLR’s status information on the main screen, cluster and if using Velar, the lower screen will also display Online Media. On the display, the primary window contains the display for the Online Media Player. The secondary window, or “Side Panel,” permits the user to jump to other apps of the vehicle and to components of the Online Media Player such as playlists or history.
-
Can the online media player be controlled by voice?
Customers can employ the Land Rover voice controls through the Voice button on the steering wheel to invoke the Online Media Player by using commands such as “Launch Online Media” or “Launch player.” However, the Online Media Player only works via the touchscreen.
-
Why can I not select Deezer within the vehicle?
Deezer must be linked via the InControl Portal (links above) in the Connected Accounts tab. Please check you have a valid Deezer account and have signed in. Once in the vehicle ensure you have logged into your Live/InControl account. Refer back to ‘How does the app work?’
-
What languages in Online Media available in?
Online Media will be available in 31 languages. Provider content will not be translated.
-
Why does my content not play all of the time?
Content availability is dependent on network strength as it is being streamed online. Please ensure that you have a good network connection when using Online Media. Why can I not find any Deezer Podcasts in my country? Podcasts from Deezer are only available in France and the UK.
-
Why do search results from TuneIn differ which I search for the same thing twice?
Search results from TuneIn will vary as they are based on live radio stations from around the world.
-
When searching for radio stations, what information is provided?
The Online Media Player uses TuneIn and Deezer’s playlists for genres or artists. And, since TuneIn is aware of the user’s geographical location, it shows the AM and FM radio stations that are available in the user’s current location.
-
How do I repeat all songs/an entire album?
This will happen automatically. The repeat function all is always on, which is why ‘Repeat the Current Song’ is the only available option.
-
Can I rip CDs to touch Pro's media library?
Yes, the onboard Gracenote database matches the track information as well as album and artist artwork. Once you insert the CD, an icon will appear next to the playback controls allowing you to rip it.
-
Can the Gracenote database be updated to accommodate newly released albums?
Please contact your Retailer for the latest software updates.
-
When I'm viewing the media player screen and I press the power button, the screen doesn't turn off - instead, the homescreen is displayed. Why is this?
For your convenience, the homescreen automatically displays to help you navigate to another feature.
-
I have selected carousel view, so why is my music shown as a list?
Carousel view is only supported for Sirius XM Satellite Radio (US and Canada only), media library and USB sticks.
-
Sources in the media player are sometimes shown in different positions, why is this?
Sources shown in the media player are based on those available at that time, either physically or wirelessly. As these can vary from journey to journey, sources are arranged dynamically based on usage. Radio is always placed in the top corner. To the side of Radio, the last used source is always shown, and so on. If a source isn’t available, then it isn’t shown. For example, if the USB stick is not currently inserted, it will not show in the media sources list.