Land Rover would like to use cookies to store information on your computer to improve our website and to enable us to advertise to you those products and services which we believe may be of interest to you. One of the cookies we use is essential for parts of the site to work and has already been sent. You may delete and block all cookies from this site but some elements may not work correctly. To find out more about online behavioural advertising or about the cookies we use and how to delete them, please refer to our Privacy Policy. By closing, you're agreeing to cookies being used in line with our Cookie Policy.


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Good Practice

Land Rover Financial Services part of the Lloyds Banking Group set high ethical standards. Accordingly we are a member of the Finance and Leasing Association and are bound by their Lending Code.


If you wish to make a complaint you should write to The Manager, Customer Complaints, Land Rover Financial Services, St William House, Tresillian Terrace, Cardiff, CF10 5BH or call us on 0844 824 4733. If you complain about our consumer credit activities and we do not resolve your complaint, you have the right (if you are not a business customer) to complain to the Financial Ombudsman Service. A business customer may also have the right to do this.

Terms & Conditions

We will not seek to alter the TERMS & CONDITIONS applying to your agreement. Any variation could only take place by agreement in writing between us.

Personal Records

Under the Data Protection Act you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. To request a copy of your information, please write to DSAR Unit, St William House, Tresillian Terrace, Cardiff, CF10 5BH.


Customer Information, Data Protection & Personal Records

Guidance as to what we will do with your data is contained on page 3 of your Finance Agreement. Your information will be held by Black Horse Limited trading as Land Rover Financial Services which is part of the Lloyds Banking Group. More information on the Group can be found at

In summary we may obtain information about you from credit reference agencies to check your credit status. The credit reference agency enquiries may be seen by other companies making their own enquiries and may affect your ability to obtain credit elsewhere in the near future. We will also share details of how you conduct your account with such agencies. We may also use credit scoring. We will share your personal information from your application with fraud prevention agencies.

If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies to prevent fraud and money laundering. Further details explaining how information held by the fraud prevention agencies may be used can be obtained by reading the privacy notice at or by contacting us.

We may discuss your application and/or your agreement with the supplying retailer and give an early settlement quotation to them. We will also, with your consent, give an early settlement quotation to any other retailer who asks us for one.

Lloyds Banking Group companies may use your information to contact you by mail, telephone, email or text message about products and services that may be of interest to you. We may pass your information to the supplying retailer, any other same franchised retailer, or importer or the manufacturer and all companies within the manufacturer or retailer group for possible further business with you and to selected insurers for marketing purposes. We may also pass your information to agencies conducting market research for us. You have the right at any time to ask us not to contact you or give your details to others for these marketing purposes. You may write to us at Customer Care Department, St William House, Tresillian Terrace, Cardiff, CF10 5BH if you wish us to stop using your details in this way.

You also have the right at any time to ask us not to telephone you for sales purposes. Again you may write to our Customer Care Department if you wish us to stop telephoning you.

To understand how the personal information you give us will be used. We strongly advise that you read our Privacy Statement, which you can find at or you can ask us for a copy. Please contact us if you have any questions.

We may pass information about you and your agreement to anyone we have appointed to help administer your agreement, to your credit insurer for administration, claims handling and fraud prevention (which could include passing it to other insurers), to insurance companies or to recover amounts owing or to anyone to whom we transfer the agreement.

Some telephone calls may be monitored or recorded but for the purposes only of maintaining and improving our service standards or for training our staff.


Jaguar Land Rover Limited: Registered office: Abbey Road, Whitley, Coventry CV3 4LF. Registered in England No: 1672070

The figures provided are as a result of official manufacturer's tests in accordance with EU legislation. A vehicle's actual fuel consumption may differ from that achieved in such tests and these figures are for comparative purposes only.

The figures provided are NEDCeq calculated from official manufacturer’s WLTP tests in accordance with EU legislation. For comparison purposes only. Real world figures may differ. CO2 and fuel economy figures may vary according to wheel fitment and optional extras fitted. NEDCeq are figures calculated using a Government formula from WLTP figures equivalent to what they would have been under the old NEDC test. The correct tax treatment can then be applied.

The figures provided are WLTP. WLTP is the new official EU test used to calculate standardised fuel consumption and CO2 figures for passenger cars. It measures fuel, energy consumption, range and emissions. This is designed to provide figures closer to real-world driving behaviour. It tests vehicles with optional equipment and with a more demanding test procedure and driving profile.

TEL (Test Energy Low) and TEH (Test Energy High) figures are shown as a range under WLTP testing measures. TEL refers to the lowest/most economical figures (with the lightest set of options). TEH refers to the highest/least economical figures (with the heaviest set of options). WLTP legislation dictates that where there is <5g CO2 variance between TEL and TEH, only the TEH is declared.