Please contact our Client Relationship Team on 0344 824 4732. Calls may be monitored or recorded for quality and security purposes. Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.
Our Client Relationship Team phone lines are open:
Monday to Friday: 8:30am to 6:00pm (excluding UK Bank Holidays)
Saturday: 9:00am to 1:00pm
Calls may be monitored or recorded for quality and security purposes. Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts. Credit is provided by Black Horse Limited trading as Land Rover Financial Services. Land Rover Financial Services, St William House, Tresillian Terrace, Cardiff CF10 5BH.
On the 11 January 2024 the Financial Conduct Authority (FCA) announced their intention to review historical motor finance discretionary commission arrangements (DCA) across the motor finance industry.
On 24 September 2024, the FCA released the following update on their ongoing review, confirming the extension originally proposed on 30 July 2024:
- The FCA intends to share their findings and next steps in May 2025. If your agreement did involve a DCA, you won’t automatically be entitled to compensation.
- The complaint handling pause is still in place and the deadline for us to respond to customer complaints has been extended to after 4 December 2025. This pause only applies to complaints involving discretionary commission arrangements between lenders and brokers.
- You will have more time to refer complaints to the Financial Ombudsman when a final response is issued. Instead of the usual 6 months, you have until 29 July 2026, or 15 months from the date of the final response letter, whichever is later. The timelines will be confirmed in the final response letter we send you.
You can read more about the timelines on the FCA's website.
To find out more information about the FCA motor commission review, visit their website.