Please contact our Client Relationship Team on 0344 824 4732. Calls may be monitored or recorded for quality and security purposes. Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.
Our Client Relationship Team phone lines are open:
Monday to Friday: 8:30am to 6:00pm (excluding UK Bank Holidays)
Saturday: 9:00am to 1:00pm
Calls may be monitored or recorded for quality and security purposes. Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts. Credit is provided by Black Horse Limited trading as Land Rover Financial Services. Land Rover Financial Services, St William House, Tresillian Terrace, Cardiff CF10 5BH.
On the 11 January 2024 the Financial Conduct Authority (FCA) announced their intention to review historical motor finance discretionary commission arrangements across the motor finance industry.
As a part of this, the FCA has confirmed:
- ● They are pausing the 8-week deadline for motor finance firms to provide a final response to relevant customer complaints. The pause will apply to complaints about motor finance agreements where there was a discretionary commission arrangement between the lender and the broker and will last for 37 weeks (approximately 9 months).
- ● Consumers will have up to 15 months to refer their complaint to the Financial Ombudsman, rather than the usual 6 months. This extension applies to complaints where the firm sent a final response in the period beginning with 12 July 2023 and ending with 10 January 2024, or where the firm sends a final response during the period beginning with 11 January 2024 and ending with 20 November 2024.
To find out more information about the FCA motor commission review, visit their website.