Land Rover wants to assure you that every precaution is being taken to protect the health and safety of our valued customers and employees during the COVID-19 Pandemic. We want to assure you that Land Rover is fully committed to supporting you during this extraordinary period.
As the circumstances involving COVID-19 and Land Rover evolve, we will update you with relevant information here.
An update on our services during this disruptive period can be found below.
If you are an existing Land Rover Financial Services customer please visit our Existing Customers section for FAQs and further information.
CONTACTING LAND ROVER
As a result of the COVID-19 outbreak, our UK Customer Experience Centre phone lines are unfortunately not in operation. We can, however, outbound call and email our customers, so should you wish to speak to a member of the team please contact us on the following email address and we'll get back to you as soon as possible.
As of close of business on Tuesday 24th March, all Jaguar Land Rover Showrooms will be closed to protect the health and safety of the public and our colleagues. A number of our Retailers are planning to remain open remotely to manage customer enquiries and provide some online services, which may include video or audio consultations with your chosen Retailer and being able to order a new Land Rover online.
CLEANING YOUR VEHICLE*
*This guidance is not intended to cover situations where a person with suspected coronavirus (COVID-19) has been in contact with your vehicle. If you suspect that a person with COVID-19 has been in contact with your vehicle we recommend that you follow the official government guidance: COVID-19: cleaning in non-healthcare settings.
This guidance has been prepared for routine cleaning of vehicles where there is no reason to suspect a person with COVID-19 has been in contact with it. Jaguar Land Rover has taken all reasonable care in the preparation of this video, but neither Jaguar Land Rover nor any individual contributors accept liability for any loss or damage (other than for liability that cannot be excluded at law).