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SUBSCRIPTIONS FAQS

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  • GENERAL
    GENERAL
    • What is Incontrol?
      Wi-Fi Hotspot delivers a 3G/LTE (depending on model) Wi-Fi hotspot in your vehicle. Wi-Fi Hotspot enables passengers to connect up to 8 devices to the Internet using an in-vehicle 3G/LTE connection. It utilises the roof-mounted antenna increasing the reliability of continuous connection whilst on the move. It delivers better data connection strength (compared to a smartphone in the vehicle) as the metal structure of the vehicle can restrict data reception. In addition to the hardware fitted to the vehicle, you will have to purchase a mobile SIM card and insert it in the SIM card reader located in your vehicle.
    • How do I know if I have InControl on my used vehicle?
      The overhead console will have two flaps, which can be pressed open to reveal the emergency call button (SOS icon) and the Land Rover Assistance button (spanner icon). If you are in any doubt, please contact your retailer.
    • Do I incur any additional costs by using the InControl services?
      Once subscribed, you will only be charged for data usage and calls made from the InControl Remote Smartphone App in accordance with your mobile phone contract.
    • How long is my subscription valid for?
      The initial subscription typically matches the warranty period of the vehicle, but this may vary by market. Please contact your Retailer for more details.
    • How can I find out how much time I have left on my current subscription?
      Go to Settings > All settings > Navigation settings > Connected services licence. The expiry date and all available features are shown here. These may vary depending on where you purchased your vehicle.
    • Will I be able to renew my subscription?
      Yes, please contact your Retailer for more information.
    • Which features require a valid subscription?
      • Remote Premium

      • Land Rover Optimised Assistance

      • Land Rover Emergency Call

      • Real-Time Traffic Information

      • Live searches

      • Fuel Pricing (where supported)

      • Vehicle Parking availability (where supported)

      • Safety camera locations (where supported)

      • Live Apps (where supported)
    • Which versions of the internet browser & operating system are supported across the various apps and websites available?
      InControl Apps smartphone app: Android 4.2 or later Apple iPhone 5 or later. Route Planner app: Android 4.3 or later Apple iPhone 4s or later running iOS 8.0 or later. Route Planner website: Internet Explorer 9, 10, 11, Firefox 36, 37, Chrome 37, 38, Safari 7.1, 8. Operating systems supported for the Route Planner website: Windows 7, 8, 10 Mac OSX Mavericks or later.
    • Where can I direct any other query about Incontrol?
      The Land Rover InControl website www.landrover.co.uk/incontrol offers information about InControl features.

      For further queries or for issues with using InControl, you can contact your Land Rover Retailer or the Customer Relationship Centre (CRC).
    • Can I link more than one vehicle to my Incontrol account?
      Yes, you can have more than one vehicle linked to your InControl account. To add another vehicle to your account go to www.landroverincontrol.com/owner, click on the “Add Vehicle” tab at the top of the vehicle dashboard page and follow the steps to add your new vehicle to your existing InControl account.
    • What happens if my phone is lost or stolen?
      Land Rover advises customers to set appropriate security for their devices. If your phone is lost or stolen, you can log into your InControl Account via My Land Rover InControl website and change your password and PIN.
  • PURCHASING & ACTIVATION
    PURCHASING & ACTIVATION
    • How do I create an InControl account and activate the Incontrol services?
      If your retailer has not already done so, go to www.landroverincontrol.com/owner and follow the steps to create your InControl account and activate the InControl Services.
    • How do I know that my InControl services have been activated?
      Once you have successfully completed the InControl setup process, your InControl Services will be activated and a confirmation email will be sent to the email address you submitted during the setup process. Next time you start the engine of your vehicle the lights on the SOS Emergency Call and Optimised Land Rover Assistance buttons located in the overhead console of your vehicle should both be illuminated.
    • How do I purchase InControl?
      InControl products are selected when you order your vehicle, as the hardware can only be fitted at the factory.
    • Can I buy InControl for my current vehicle?
      Currently, it is only possible to have InControl on your vehicle if it is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.
    • I have bought a used vehicle, how do I create my InControl account and activate the Incontrol services?
      Start by checking that your vehicle is equipped for the InControl Services. The overhead console of your vehicle should have two flaps which can be pressed open to reveal the SOS emergency call button (SOS icon) and the Optimised Land Rover Assistance button (spanner icon). If the SOS emergency call button light is illuminated and the Optimised Land Rover Assistance button light is off then please go to www.landroverincontrol.com/owner and follow the steps to create your InControl account and activate the InControl services. If you purchase your vehicle from a retailer, the retailer will assist you with the setting up process. If you notice that the Optimised Land Rover Assistance button light is illuminated please contact your retailer for assistance, as you will not be able to link your vehicle to your InControl account.
  • TERMINATION OF INCONTROL SERVICES
    TERMINATION OF INCONTROL SERVICES
    • How can I terminate my InControl Services?
      To terminate your InControl services please go to My Land Rover InControl website, click on “Vehicle Settings” on the vehicle dashboard page and on “Remove Vehicle”. Please note that your account will remain active even if no vehicle is connected to it. You can also delete your account if you have no other vehicle linked to it and/or no longer wish to keep it. To do so click on the “My Account” tab, select the “Remove Account” section and click on the “Remove Account” button.
    • If I decide to sell my vehicle, how can I delete all my personal data?
      Firstly sign out of each account associated with your vehicle. Then delete all profiles and clear your search history. Options to do this are located in Navigation settings and Live settings.
    • What happens when I sell my InControl equipped vehicle?
      When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to My Land Rover InControl website and click on "Vehicle Settings" on the vehicle dashboard page and on "Remove Vehicle" as per the InControl Terms and Conditions.

      The InControl Services will be transferred to the new owner of your vehicle for the remainder of the subscription term, subject to new owner completing the InControl account setup.
  • PREFERENCES
    PREFERENCES

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CAN'T FIND WHAT YOU'RE LOOKING FOR?

Our dedicated InControl team will be happy to answer any questions you have about your vehicle’s infotainment system.

InControl features, options and their availability remain market dependent - check with your Retailer for local market availability and full terms. Certain features require an appropriate sim with a suitable data contract which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.