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TOUCH PRO AND TOUCH PRO DUO FAQs



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GENERAL

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  • What’s the difference between Touch Pro and Touch Pro Duo?

    Touch Pro Duo is our latest and most advanced infotainment system. Like Touch Pro, Touch Pro Duo has an upper screen on the system which is where the majority of the features are controlled. This includes features such as navigation, phone, media, cameras, parking, system settings, customisable homescreens and all of the extra features and apps.

    The main difference with Touch Pro Duo is the introduction of a second 10” Touchscreen. This offers control of more features such as climate controls, climate seats and massage seats. It also allows you more flexibility - for instance, you can use the navigation system in the upper screen whilst playing media on the lower screen.

    It also has ‘Widget’ features, which can control your phone and media. This provides you with quick and easy access to some frequently used features such as recent contacts, voicemail and mute, without interrupting the upper screen.

  • What are the main differences between Touch and Touch Pro?

    Touch Pro is our all-new infotainment system. Although it may look similar to Touch on the surface – this is an entirely new system developed exclusively by Land Rover with industry leading tech companies such as Intel, HERE [Autonavi for China, NNG for Japan], Nuance and Meridian.



    The following is a list of just some of the differences between Touch and Touch Pro:



    New interaction features



    • Multi-touch and pinch to zoom across a variety of features
    • Natural voice dialogue (English (UK, US) & Mandarin)

      New personalisation features



    • Multiple user-customisable homescreens
    • Wider range of user preferences/customisation
    • New multimedia options



    • 10GB on-board storage for media
    • CD/DVD drive
    • Land Rover’s new 'More Like This' feature that automatically generates playlists based on the track you’re currently playing
    • Music Queue function making it easy to add tracks to your playlist without disturbing the song you’re playing
    • USB 3.0, HDMI and MHL support (With Connect Pro and Rear Seat Entertainment systems only)


    • Upgrading to Connect Pro enables the following new features:

    • Pinch to zoom map interaction
    • Door-to-door guidance and route planning through the Route Planner app and website for Android & Apple iOS (with Connect Pro)
    • A Commute mode that learns your regular journeys and automatically displays your estimated time of arrival based on traffic conditions along the route
    • Fuel finder showing stations along the route with fuel prices
    • Arrival mode displaying 360 degree street-level imagery (where supported) as you approach destination
    • The Parking feature locates vehicle parks near your destination and notifies you of available spaces where possible
    • Real Time Traffic providing superior traffic information compared to conventional broadcast-based traffic information systems
    • Share your ETA with contacts via email/SMS with automatic updates when running late
    • Live search using data from TripAdvisor (where supported) and other sources to display reviews of places of interest
    • One box search, address and postcode entry
    • Alternative map views including satellite imagery

    • Touch Pro also offers support for a wide range of options including:



    • Virtual Instrument Display with full screen 3D Map View
    • MeridianTM Sound Systems from 380W through to 1300W
    • Digital Television
    • Rear Seat Entertainment
  • How do I configure/edit the customisable homescreen?
    To add a shortcut/widget press and hold your finger down on an empty part of the homescreen.

    To move a shortcut/widget simply tap on the edit icon at the bottom of the Touchscreen. Tap on + to select the area you would like to place the new shortcut/widget.

    To delete a shortcut/widget, drag it to the bottom of the Touchscreen where a large delete bar will appear.

    To move a shortcut/widget between homescreens, drag it to the side of the screen – at this point the next/previous homescreen is shown. Release pressure on the shortcut/widget when in the desired position.

    Scalable shortcuts/widgets can be resized by clicking on the resize icon shown in lower right corner of the shortcut/widget in edit mode.

    Please note that you can only configure/edit the customisable homescreen(s) when your vehicle is stationary.
  • Why can’t I always resize the widgets/shortcuts on the customisable homescreen?
    Not all shortcuts/widgets can be resized, and others may have limited resizing options. This is to ensure that the function of the shortcut/widget is never impacted – for example, by making it too small.
  • I've created my own homescreen – can I make this the default homescreen?
    Yes, it’s possible to set up your home pages so you default back there every time you press the home button. Go to settings > Home settings

    Pressing the home button once will return you to your default homescreen. Pressing the home button twice allows you to preview all pages including the extra features screen. This function makes accessing specific pages much quicker once multiple home pages have been added.
  • How many homescreens can I create?
    You can create up to 4 new homescreens in addition to the factory set homescreen.
  • Can I customise the factory set homescreen?
    No, it’s not possible to customise this page.
  • Can I use my own wallpaper?
    At this time you can only select from pre-installed wallpaper designs.
  • What’s the function of the small square icons inside each quadrant on the homescreen?
    The small square icon placed to the side of the main feature panels, provides a shortcut to a specific feature. For example, your voicemail, seat controls, set/cancel navigation guidance, play/pause etc., depending on the media source you’re using.
  • Which functions can be operated with the steering wheel controls?
    Depending on your vehicle’s specification, the following Touch Pro features can be operated via the steering wheel:

    • Volume control of Media, Phone, Park Distance Control feedback, Navigation guidance and Voice Recognition feedback.
    • You can toggle through media types using the mode button - for example, TV, Radio, Bluetooth Media, iPod, USB depending on vehicle specification and the sources available at that time.
    • Left/right controls can be used to change between tracks and favourite TV channels/radio stations. Note: A long press on the left/right button initiates a radio search.

    Using the new Virtual Instrument Display, it’s also possible to select the media source, TV/radio favourite stations, or select from a list of recent phone calls. To do this, press the Menu/OK button on the steering wheel then scroll to the relevant option e.g. Favourites, Source, Recents. Click on Menu/OK to select the sub menu. Using the up/down controls on the steering wheel, simply scroll to the item you desire and click on Menu/Ok to select the number, favourite or source.

  • How many TV/Radio favourites can I access directly from the cluster menu with the steering wheel controls?
    Your first 14 favourites can be selected from the virtual instrument display. If the favourite you want is not available, you can reorder the list once your vehicle is stationary.
  • Sources in the media player are sometimes shown in different positions, why is this?
    Sources shown in the media player are based on those available at that time, either physically or wirelessly. As these can vary from journey to journey, sources are arranged dynamically based on usage. Radio is always placed in the top corner. To the side of Radio, the last used source is always shown, and so on. If a source isn’t available, then it isn’t shown. For example, if the USB stick is not currently inserted, it will not show in the media sources list.
  • How do I repeat all songs/an entire album?
    This will happen automatically. The repeat function all is always on, which is why ‘Repeat the Current Song’ is the only available option.
  • If I decide to sell my vehicle, how can I delete my personal data?
    Firstly sign out of each account associated with your vehicle. Then delete all profiles and clear your search history. Options to do this are located in Navigation settings and Live settings.
  • After reversing the vehicle, then driving forwards, the Park Distance Control screen pops up on the Touchscreen – how can I hide it?
    To temporarily minimise the window but retain audible alerts – tap the cross in the upper corner of the Park Distance Control window.

    To completely disable the Park Distance Control, tap the Park Distance Control button. Depending on your vehicle this will either be in the bottom of the Touchscreen or in the overhead console.

    Once your vehicle’s speed increases beyond 11mph/ 16km/h Park Distance Control will be disabled automatically.
  • Can I adjust the volume of the Navigation guidance and Park Distance Control alerts?
    Yes, all audible sources from Touch Pro can be adjusted to your preferred volume. While the audible source is active, simply adjust the main volume control until you reach your desired level.

    Note: Some sources have a minimum volume level to ensure that the relevant safety features of the system can always be heard.
  • Can I enable audible traffic alerts broadcasts from local radio stations?
    Yes, go to Settings > All settings > Features > Media settings > AM FM Radio
  • Why isn't there an option to change the time setting?
    The time is automatically synced to GPS satellites based on your vehicle’s current position. Therefore as you drive between time zones or GMT Daylight Saving Time changes, the system will automatically update. This ensures that the Real Time Traffic Information system operates as accurately as possible – ensuring all information is correct for your journey.
  • Depending on what feature I’m using, clicking on the Settings button brings up different options – why is this?
    We wanted to provide easier access to general settings as well as quicker access to some more commonly used settings like display and audio. For this reason, a settings icon (two gears) has been placed at the bottom of the Touchscreen in every main feature. Tapping this button displays the settings screen for this feature.

    At the top one large button dynamically changes according to the feature in use at the time. For example, if you’re using the Navigation feature, Navigation settings will be displayed. At the bottom there are controls to override the automatic brightness of the Touchscreen or to turn it off completely. The two large buttons in the lower section provide access to All settings and Audio settings.
  • Why does the rear camera always show when I select Reverse – why not display 360 degree camera view if that was my last used option?
    This is for safety reasons. The rear camera’s angle of view is far wider when in operation as a single camera view. Rear camera view is also more effective at alerting you to approaching traffic just out of view.
  • Which features can I control with the new Voice Recognition System?
    Land Rover’s Voice Recognition System allows safer access to your media and phone systems. To activate voice recognition, press the voice control button on the steering wheel.
  • Why doesn’t the Voice Recognition System recognise certain radio stations?
    This can happen when a number of radio stations share a similar name. In this case the system will display a list of possible stations to choose from. Simply tap the name of your station or read out the line number.

    Alternatively, you could try saying the full station name e.g. ‘Tune to BBC Radio 1’, rather than just ‘Tune to Radio 1’. You can also create voice tags for all of your favourite stations.
  • Why can't I use the Voice Recognition System to control the climate?
    Land Rover’s voice recognition system was designed to help eliminate tasks that would otherwise require multiple steps. In most cases controlling the climate requires a single button press – voice control would be more complicated for this interaction.
  • Can I change the language of the Voice Recognition System?
    The voice language is set based on the system language. To select a different language for the Voice Recognition System, simply choose a different system language from the vehicle settings menu.
  • The settings for voice recognition show controls for confirmation and feedback, what are these?
    With ‘voice command confirmations’ enabled, the Voice Recognition System confirms your voice request by repeating the instruction. For example, after saying ‘Call home’ the system says ‘Calling home’. Disabling this speeds up the time in which the system is able to carry out the task. With ‘voice feedback’ enabled, the system prompts you on what to say next. Again, disabling this function once you have become accustomed to the system will shorten the interaction time. Please note that even after you’ve disabled ’voice feedback’, the system may still require further input from you in certain situations.
  • Which versions of Internet browser and operating system are supported across the various apps and websites available?
    InControl Apps smartphone app: Android 4.2 or later Apple iPhone 5 or later. Route Planner app: Android 4.3 or later Apple iPhone 4s or later running iOS 8.0 or later. Route Planner website: Internet Explorer 9, 10, 11, Firefox 36, 37, Chrome 37, 38, Safari 7.1, 8. Operating systems supported for the Route Planner website: Windows 7, 8, 10 Mac OSX Mavericks or later.
  • How can I check if my phone is compatible?
  • How can I download the smartphone apps?

    Search the Apple App Store or Android Play for the following:

    Remote App: Land Rover Remote

    Apps: Land Rover Apps

    Route Planner: Land Rover Route Planner

  • What is my driving score?
    In some cases it’s possible to achieve a high driving score but have a lower MPG / km/l – for example when driving in heavy traffic. If your driving score was 100%, you have achieved the most efficient use of fuel for the journey. Whereas a driving score of 50% indicates that you could have achieved significantly better fuel economy by adopting a different driving style.
  • Why do I have a high percentage driving score, but poor fuel consumption?
    In some cases it’s possible to achieve a high driving score but have a lower MPG / km/l – for example when driving in heavy traffic. If your driving score was 100%, you have achieved the most efficient use of fuel for the journey. Whereas a driving score of 50% indicates that you could have achieved significantly better fuel economy by adopting a different driving style.
  • Why is it sometimes difficult to press the buttons at the top of a web page?
    Try zooming in a little by tapping the ‘+’ button in the Touchscreen twice.
  • The ‘back’ key doesn’t always return me to my last used feature/screen, why is this?
    To help you navigate with fewer steps, Touch Pro uses a hierarchical logic for the ‘back’ key rather than historical. It passes you back through the levels of the system, rather than taking you back to your last used feature.

NAVIGATION

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  • Why can’t I switch the map view to north-up?
    Based on user research, we designed Touch Pro’s navigation system around direction-up view. The vast majority of users prefer this view, because it provides an easier at-a-glance interpretation of the road as it unfolds ahead. We felt that aligning other map views to direction-up eliminated any potential confusion.

    Direction-up view can be combined with north-up to display your current position and destination in context of the remaining route or complete route. Additionally, searches are always shown in north-up view to provide the context of your current location to the destination. A temporary north-up option is also available when browsing the map.
  • How do I select 3D Map View in the virtual instrument display?
    Press the Menu button on the steering wheel to bring up the Settings menu. Then select the Display Settings menu and tap ‘maps’. If the Display Settings menu is not shown, scroll through the sub menus until you see the ‘map’ option – this should already be highlighted. Click on OK to select. Once the map appears in the virtual instrument display, close the menu by holding down the left select button.
  • Why does the virtual instrument display default back to instrument dial view between journeys?
    To keep you fully up-to-date with your vehicle’s status regarding fuel, oil levels and any other important notifications.
  • What’s the difference between the various route options displayed?
    The first route is always the quickest based on Real Time Traffic Information. If traffic conditions change during your journey, the system will automatically re-route you. If you select the second or third option (assuming additional route options were available) and traffic conditions worsen, the system will alert you to a faster alternative – press "OK" to update the current route. There’s usually no difference in journey time between the second and third route option.
  • Occasionally the speed limit information displayed on the Navigation system does not match that shown on the actual road signs, why is this?
    If your vehicle is fitted with Traffic Sign Recognition, a combination of information contained in the on-board map database and visible road signs is displayed. However, in certain situations a road sign may not be visible to your vehicle’s cameras – for example, if the road sign is located near a junction on a side road.

    If your vehicle hasn’t been fitted with Traffic Sign Recognition then speed limits shown are based on the information available when the on-board map database was compiled.

    While every effort is taken to provide accurate information, the responsibility for obeying traffic regulations remains firmly with the driver.
  • Why does the Navigation map stop moving when I use the pinch to zoom gesture?
    As soon as you interact with the map it changes to ‘Explore’ mode, which allows you to locate places and check the route or traffic in the local area etc. ‘Explore’ mode also includes an option to view the map in ‘north-up’ mode.

    The map will automatically return to ‘guidance’ mode after 60 seconds or when you press the back key or tap the navigation arrow. Map View is based on the last used 2D, 3D or satellite map option.
  • How many waypoints can I create along a route?
    You can create up to 10 waypoints along the route including your destination. These are sequenced in the order you add them. To reorder your waypoints, simply tap the menu icon in the lower corner of the map, and select Edit.
  • In ‘guidance’ mode, can I customise which alerts appear on the side of the map?
    Yes, you can customise which alerts are shown by going to Settings > Navigation settings > Alerts. You can also tap on any alert to dismiss it
  • Why is the homescreen showing an estimated time of arrival (ETA) for a destination that I haven’t selected?
    If you’ve enabled ‘Commutes’ in the Navigation Settings menu, the destination will be a ‘commute’ learnt from your current location and time of day. The Navigation system predicts that this may be your potential destination and the ETA corresponds to this. With commutes enabled, the system can provide your ETA even if you haven’t set a destination – keeping you informed about any potential issues on your preferred route. If you sometimes drive an alternative route to the same destination, the system will learn this too. When more than one route has been learnt for the same destination, the system displays the quickest route and ETA based on current conditions. When you begin your journey it will display as a line on the map, but will not read out turn-by-turn instructions – it assumes you know the route. If traffic conditions worsen however, and you deviate from your current route, and from any other routes you’ve previously taken to this destination – the system will ask if you would like to switch to turn-by-turn guidance. This can be especially useful if you’re in an unfamiliar location.
  • How many journeys do I need to make to the same destination before the Commute feature learns the journey?
    It generally requires two journeys to the same destination from the same start point before a ‘commute’ is learnt. The current time must also be within +/- 1 hour of the learnt start time.
  • How do I set a destination?

    There are a number of different ways to set a destination with Touch Pro.

    1. To access the ‘Set Destination’ option screen from the homescreen, tap the ‘Set Destination’ icon on the navigation tile. This will take you directly to the search screen where you can enter a postcode, address or place name in a single line.

    2. Tap the Navigation icon at the bottom of the Touchscreen twice. This provides a shortcut to the Destination settings screen. From here you can select one of three options, Address entry (including postcode), Search or Destinations. Destinations can be Home, Recent destinations, Favourite destinations, Shared destinations or Commutes.

    3. When a commute is available it will be displayed on the homescreen navigation tile. If more than one commute is available based on your current location and time of day, it will display ‘commutes available’. Tapping on the navigation tile takes you directly to a list of the available commutes.

    4. Alternatively, select a destination from the map screen, and tap the menu button in the bottom corner of the map. Again the three destination options, Address, Search and Destinations will be shown.

    5. You can also send places or destinations to your vehicle via the Route Planner smartphone app or website. A place ‘saved’ in the Route Planner will appear in your favourite destinations once your vehicle has connected to the Internet and synched the destinations. If Navigation is open on the screen when a new destination is received from the Route Planner, the destination will appear as a pop-up panel. Tapping ‘use now’ will confirm the destination in the in-car navigation system. Places set as a destination via the Route Planner appear in recent destinations.

  • Why hasn’t the destination I sent to my vehicle appeared on the in-vehicle Navigation system?
    Destinations can only be received when the vehicle has a suitable data connection. In some cases, even though the system may be shown as connected, the mobile network could be oversubscribed, preventing the system from receiving the destination. Destinations received by the vehicle will be shown only when you are exploring the system’s Navigation function. The destination will then be shown either as a route to the side of the Touchscreen or a confirmation pop-up. If the destination is received by the vehicle when you are using a feature other than Navigation, the destination can be retrieved from recent destinations.
  • How can I view alternative routes?
    Once you’ve selected a destination, tap on ‘Route options’ to view the default route (at the top of the list) and up to two alternative routes. Select your preferred route and tap start to commence guidance.
  • How do I use the destination search function?
    Simply enter a place, postcode or address in the search box. Even if you spell the name/address incorrectly, the search function will usually recognise the location.

    If your vehicle has a data connection, the search will access the latest information in the cloud as well as your vehicle’s on-board database.
  • What’s the most efficient way to search for a destination?
    To save time, press the hide keyboard icon after typing the first 3-4 letters. This will display a list of possible locations. As you scroll through the list, map view automatically updates so you can easily see the location in the context of your route, destination or current position.

    Click on the desired destination to see a route preview on the map. If your vehicle has a data connection, street level imagery for the location will also be shown when available.

    Tapping on the full screen icon in the corner of the picture enlarges the street level image. Panning the image allows you to rotate through 360 degrees. Tapping on ‘…’ provides further information including address details, and recently posted reviews if available. Depending on your destination, a star rating may be displayed based on reviews from sites like TripAdvisor.

    If the destination is a vehicle park – and the vehicle park supports this information – an additional information screen will also include pricing and space availability.

    When Navigation Guidance is active, clicking to the side of the search box allows you search for another location near your destination – for example, a restaurant for lunch.
  • When entering a postcode using the address entry method, why isn’t there an option to add a house number?
    The postcode entry option searches from a central point within that postcode. However, it is possible to search using a street name and house number.
  • Why does the fuel-warning icon sometimes appear when I set a destination?
    To warn you that you don’t have enough fuel to complete your journey without a fuel stop.

    To easily build a fuel stop into your journey, tap on the fuel-warning icon. Doing this will display filling stations along your route close to point you will need to refuel – it will also provide a more accurate estimated time of arrival (ETA).
  • Why do the tiles on the side of the main Navigation screen disappear when the vehicle starts moving?
    The tiles on the side of the main Navigation screen are designed to help you plan your journey before setting off.
  • Can I change between male and female voice guidance instructions for Navigation?
    For most languages yes, go to Settings > All settings > Language and keyboards.
  • If I’m using the Navigation system in guidance mode and I search for a new destination, why doesn’t the system allow me to replace my current destination with the new one searched?
    We decided that providing a ‘replace current destination’ option - given the usage rate of this scenario – would have added unhelpful additional complexity. The most straightforward way to enter a new destination is to cancel guidance from the Navigation menu and set a new destination
  • When entering an address, why is it always necessary to type the town before entering the street?
    To make it quicker for you to find the street you’re looking for. The same street name is often found in multiple towns – by entering the town first, your list of possible street options is reduced.

    However, it is possible to enter places or addresses in a single line using the Search option.
  • How are Land Rover maps updated?
    Your vehicle was installed with the most up to date maps by your retailer. Further map updates will be available up to four times a year depending on your region.

    Map updates can be downloaded to a USB stick via your Windows or Apple computer using a download tool available from LandRover.com/navigation. Updating your vehicle’s maps system typically takes 10-15 minutes once the update has been loaded on a USB stick.

    USB sticks must be formatted as FAT32. Land Rover recommends the use of a 32GB USB 3.0 memory stick from a reputable brand. The vehicle’s engine MUST be running for the entire update process. If the map update is interrupted, you may be left without maps on the system, requiring the process to be restarted.

    For further details please visit LandRover.com/navigation
  • How can I check which countries are covered by my on-board maps?
    From the Navigation menu go to Settings > Navigation settings > Installed maps. Countries covered are listed on this screen.

CLIMATE

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PHONE - Find out more about your InControl Connect Pro’s internet-based features.

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  • How can I pair my Bluetooth-enabled phone?
    If no phone is currently paired or connected the panel will display ‘tap to connect phone’. Simply tap on this text and the system is ready for Bluetooth pairing. On your phone go to the Bluetooth pairing menu and search for your vehicle. Depending on which model of phone you’re using, Touch Pro and/or your phone may ask you to confirm that a code matches before pairing. You may also be prompted to confirm download of phone contacts and contact photos (where supported).
  • Can my downloaded contacts or photos be viewed by anyone with access to the vehicle?
    No, your synced contacts will only be visible when your phone is connected to the vehicle.
  • How many Bluetooth devices can be connected or paired?
    Up to 10 Bluetooth devices can be paired. One phone and one media playback device can be connected at the same time. If, however, your phone is connected as a phone and media playback device, a second device cannot be used simultaneously. The first device paired to Touch Pro will be designated your primary device, unless you change the settings. Go to Settings > All settings > Features > Bluetooth > Paired devices > and click on the device you wish to change.
  • How do I search for contacts from my phone contacts list?
    In the main phone screen select ‘Contacts’. Tap the search box at the top of the contacts screen to access the keyboard and start searching for your desired contact. As you type, the results list automatically updates. Click on the ‘x matches’ box to view options. To allow the largest number of contacts visible at one time the search box scrolls with the list allowing 5 instead of 4 items to be shown.

    Alternatively press the voice recognition button on the steering wheel and use a voice command to dial a number. For example:

    ‘Call David Smith’

    ‘Call David Smith Mobile’

    ‘Dial 01234987654’

  • Why is the phone icon still visible when I’m in the phone screen?
    If you’ve paired more than one phone to Touch Pro – tapping this icon enables you to switch to another device for placing/receiving calls.
  • Why doesn’t the vehicle remember my Bluetooth phone and pair with it automatically?
    This is most likely due to the auto connect function for that device being disabled in your Bluetooth settings.
  • Can Touch Pro read out incoming text messages and emails?
    Windows Phone handsets can be configured to read out and reply to text messaging when a compatible device is connected via Bluetooth. However, this feature is not currently supported by Touch Pro for use with Android and Apple devices.

Find out more about InControl Touch Pro’s media features. - Find out more about InControl Touch Pro’s media features.

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  • In the Radio feature, are ‘Favourites’ similar to pre-sets?
    Yes, your radio’s ‘Favourites’ provide a single list of all your favourite radio stations regardless of band e.g. FM, AM DAB – making it easy to navigate to your favourite station. (Previous systems required you to switch radio bands before selecting the pre-set.)

    You can also add your favourite radio stations as a shortcut on one of your customised homescreens.

    Alternatively press the voice recognition button on the steering wheel and use a voice command to find the station.
  • How do I add a Radio station to my Favourites?
    From the ‘Now playing’ screen, or in the radio station ‘Find list’, tap the star icon. When the star changes from an outline to a solid icon, the station has been added as a Favourite. Stations are listed in the order you add them.
  • Can I change the order of my Favourites list?
    Yes. Press the edit icon at the bottom of the screen, and then tap and drag the station to a new position in the list. (This can only be done when your vehicle is stationary.)
  • How do I remove a station from my Favourites list?
    Tap on the star icon – once it reverts back to an outline that station will no longer be listed as a Favourite.
  • I have selected carousel view, so why is my music shown as a list?
    Carousel view is only supported for Sirius XM Satellite Radio (US and Canada only), media library and USB sticks.
  • How do I switch between radio stations when I’m in Media?
    When in Media you can swipe left/right across the centre of the Touchscreen to change radio stations, TV channels or the track that’s playing.
  • Can I rip CDs to Touch Pro’s media library?
    Yes, the on-board Gracenote database matches the track information as well as album and artist artwork. Once you insert the CD, an icon will appear next to the playback controls allowing you to rip it.
  • Can the Gracenote database be updated to accommodate newly released albums?
    Please contact your Retailer for the latest software updates.
  • How are FM stations organised in the media library?
    When you select the ‘Find’ option from the ‘Now Playing’ radio screen it will list all available FM stations by frequency. However, if you prefer to reorder the list by station name, you can change this in Radio Settings.
  • Can I view more than one TV channel in my vehicle?
    Depending on your vehicle’s specification and the reception quality, it may be possible to view up to three channels simultaneously.

    Multiple TV antennas located in the vehicle’s architecture make it possible to view one channel on the left rear screen, a second on the right rear screen, and a third on the front Touchscreen. However the front Touchscreen is only viewable if the vehicle is stationary – once the vehicle is moving only the audio will play.

    When one TV channel is being viewed, the signal from multiple antennas combines to help provide a stronger signal and improve picture quality.
  • When I insert a DVD into the drive slot, why doesn’t it play automatically?
    To avoid interrupting the media source that’s currently playing. This function is especially useful for vehicles equipped with a Rear Seat Entertainment system. In this case, to avoid disturbing other passengers, the DVD may be played on the rear screens with the audio played over the wireless headphones.
  • When I’m viewing the media player screen and I press the power button, the screen doesn’t turn off – instead the homescreen is displayed. Why is this?
    For your convenience the homescreen automatically displays to help you navigate to another feature.
  • Can I control and monitor content on the rear screens from the front of the vehicle?
    Yes, select the media playing screen from the front Touchscreen and tap ‘rear media’. You can now see what each screen is currently playing.

    From this screen, the front passenger can also change media sources and/or channels/stations/tracks, depending on the source in use.

    The driver can also choose to listen to the same audio as the Rear Seat Entertainment over the cabin audio. At this point the rear passengers will have full control of the cabin audio volume.

    Please note that only front or rear passengers can have access to the volume control at one time. It’s not possible for the volume to be adjusted from both the rear and front of the vehicle simultaneously.
  • In the rear media ‘supervisor’ screen, what is the function of the lock button?
    This locks the remote control and prevents users in the rear of the vehicle from changing the channel or volume. This function can be particularly useful when you’re carrying young children in your vehicle.
  • Can I mute/adjust the cabin audio volume from the rear of the vehicle?
    If audio is playing over the vehicle’s sound system, rear passengers can be provided with control of the cabin audio. The remote control unit can then be used to adjust or mute the volume if required.

    When listening to rear media using the vehicle’s wireless headphones, the volume control is located on the side of the headphones.
  • What features are available in the new Rear Seat Entertainment system?

    The Rear Seat Entertainment system features include the following:



    • 2 x HD 10.2” 16:9 displays that can be hidden when not in use
    • An all new user interface design
    • A wide range of connectivity for support of various devices such as smartphones/tablets:
    • 2x USB 3.0 interfaces
    • 1x HDMI interface
    • 1x Dual purpose HDMI / MHL inputs
    • On-screen controls for all media, climate and heated/cooled seats (subject to vehicle specification)
    • Supervisor controls for front passengers to control or monitor usage
    • Wireless headphones with support for Dolby Virtual Surround Sound

    • A new navigation system (not available in Japan) provides the following capabilities:



    • Full journey status information
    • Full search capability and map browsing (online search if vehicle has a mobile data connection)
    • Satellite imagery (data connection required)
    • A function allowing rear passengers to propose destinations to the driver
  • When using InControl Apps, why is the audio played through my Android phone’s speaker rather than the vehicle’s sound system?
    Android phones must be connected to Touch Pro via Bluetooth as well as USB.
  • What capacity USB sticks can be used?
    Up to 128GB.

    Please note that before any USB stick can be used you will need to reformat it as FAT32. Please make sure you save any data on the USB stick as reformatting will erase all data.
  • Can I use portable media storage drives?
    We don’t recommend it as the power consumption for these drives varies significantly.
  • Which media formats are supported for playback of music and video?

    Touch Pro supports a wide range of audio and video formats including:

    Audio formats: AAC, Dolby, DTS, FLAC, MPEG 1, 2, 3, WMA, PCM, WAV, Apple Lossless

    Video formats: AVI, DV, 1, 2, 4 including DivX, Xvid and QuickTime, H.263, H.264, WMV, MKV

  • Is USB 3.0 supported?
    Yes
  • What is Online Media Application?
    Online Media - allows for the aggregation of numerous content providers and their personalised content – such as Deezer and TuneIn – that gives access to more than 40 million music tracks and four million on-demand programmes and podcasts. These can be directly streamed from the vehicle without the need for a smartphone – providing a seamless and integrated experience. The application is embedded in the main touchscreen and accessible any time as part of the Live suite for Incontrol Pro Services.
  • How do I access Online Media?
    Online Media can be found when selecting the Media source, alongside Radio, Bluetooth and USB.
  • Will the app be automatically available?
    Yes, Online Media will appear in the Source Selection list.
  • Which regions are supported?
    Online Media is available in the US, UK, France, Italy, Germany and Spain.
  • Which music streaming services are supported?
    TuneIn is available instantly, with access to over 100,000 live radio stations and 4 million podcasts from around the world.

    Deezer (Premium) is available by simply logging in with your existing Deezer account, providing access to your favourite music, personalised recommendations and over 43 million tracks on-demand.
  • When will other music streaming services be available?
    Announcements for other music streaming services will be released when available.
  • Why isn’t Online Media available in my car?
    Online Media will launch on certain Jaguar and Land Rover vehicles built from September 2017 onwards, so if your vehicle is older than this then you will not receive the app.
  • How does the App work?
    Online Media allows you to stream music from Deezer and TuneIn through the InControl Touch Pro system using an active data SIM card present in the SIM slot in the centre console.

    If you are using Online Media for the first time, please follow the steps below:
    • In your vehicle, there are 2 ways to login to Live:
    • Via Profile in Live Feature
    • If you tick “remember me” you will not have to log in again.
    • Login via Providers menu within Online Media
    • If you need to create an account please use the following links:
    • incontrol.jaguar.com for Jaguar vehicles
    • Incontrol.landrover.com for Land Rover vehicles
    • Using the same link as above, the user has to link his/her Deezer account in the “Connected Accounts” tab
    • Once linked, Deezer will be ticked and enabled in the list of Providers

      The user can then search, browse and discover new music, radio stations and podcasts from around the world. Your favourite content from Deezer is synchronised with the vehicle every time you start your journey.
  • Why do I need to log in?
    By signing into your LIVE account within the car, you can access your own personal Deezer account and listen to your favourite tracks, artists, albums and podcasts.
  • What is Live / InControl Account?
    This can be created on the InControl Portal and the same details are to be used to login to Live in your car.
    • The link for Jaguar is: https://incontrol.jaguar.com/jaguar-portal-owner-web/login
    • The link for Land Rover is: https://incontrol.landrover.com/jlr-portal-owner-web/select
  • The choices for My Media, Search, and Discover are grayed out. Why can’t they be used?
    These options are available only if the user has Deezer and/or TuneIn services activated and enabled. If the user has not activated media services, these options are not usable.
  • Which Jaguar Land Rover controls are available with Online Media Player?
    The Online Media Player takes over the primary viewport on the dashboard display. The customer continues to have access to JLR’s status information on the main screen, cluster and if using Velar, lower screen will also display Online Media. On the display, the primary window contains the display for the Online Media Player. The secondary window, or “Side Panel,” permits the user to jump to other apps of the vehicle and to components of the Online Media Player such as playlists or history.
  • Can the Online Media Player be controlled by voice?
    Customers can employ the Jaguar Land Rover voice controls through the Voice button on the steering wheel to invoke the Online Media Player by using commands such as “Launch Online Media” or “Launch player.” However, the Online Media Player only works via the touchscreen.
  • Why can I not select Deezer within the car?
    Deezer must be linked via the InControl Portal (links above) in the Connected Accounts tab. Please check you have a valid Deezer account and have signed in.

    Once in the vehicle ensure you have logged into your Live/InControl account. Refer back to ‘How does the app works?’
  • What languages is Online Media available in?
    Online Media will be available in 31 languages. Provider content will not be translated.
  • Why does my content not play all of the time?
    Content availability is dependent on network strength as it is being streamed online. Please ensure that you have a good network connection when using Online Media. Why can I not find any Deezer Podcasts in my country? Podcasts from Deezer are only available in France and UK
  • Why do search results from TuneIn differ when I search for the same thing twice?
    Search results from TuneIn will vary as they are based on live radio stations from around the world.
  • When searching for radio stations, what information is provided?
    The Online Media Player uses TuneIn and Deezer’s playlists for genres or artists. And, since TuneIn is aware of the user’s geographical location, it shows the AM and FM radio stations that are available in the user’s current location.

*A number of features of Touch Pro require the fitment of Connect Pro

As we roll out InControl, specific features described may be optional and powertrain dependent. Please consult your country-specific Land Rover website or local Land Rover Retailer for availability and full terms. Certain features require an appropriate SIM with a suitable data contract, which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.

Jaguar Land Rover Limited: Registered office: Abbey Road, Whitley, Coventry CV3 4LF. Registered in England No: 1672070

The figures provided are as a result of official manufacturer's tests in accordance with EU legislation. A vehicle's actual fuel consumption may differ from that achieved in such tests and these figures are for comparative purposes only.