The Order Process

  • Are all new Land Rover vehicles available to order online?

    We always aim to make our full portfolio of vehicles available to order online. But if you don't see your vehicle, please contact your local retailer to discuss its availability in more detail.

  • How do I find out more about your vehicles before I place my online order?        

    Beyond the information available on our website, our Concierge Service will be happy to answer any questions you have about our vehicles. They can be contacted on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • Can I order more than one vehicle at a time?

    At present, it is only possible to buy one vehicle per order. However once you have placed your order you can place another order right away.

  • Do I have to order my vehicle online?

    No, you are welcome to place your order directly through your chosen retailer.

  • Can I order a vehicle as a limited company?

    At present, only customers using a vehicle for personal use can order a vehicle online. If you're a business customer, please contact your retailer directly.

  • Can I part-exchange my current vehicle as a part of my online order?

    Yes, as a feature of our online finance calculator, you can submit a vehicle for part exchange. These details will then be used towards a finance quote.

  • I want to trade in my old vehicle. What should I do?

    As part of your online finance quote, you can submit a vehicle for a part exchange valuation. This valuation can then be used as part of your indicative finance quote for your new vehicle.

  • Do you part exchange vehicles with private registration plates?

    Yes, we accept part exchange vehicles with private number plates, providing they have been correctly linked by the DVLA and MVRIS. If you did want to keep your private plate, it's easy to reassign it to another car or put the registration onto a retention certificate so that it can be sold or reassigned at a later date. You would simply need to complete this with the DVLA prior to selling to us.

  • My vehicle has been modified with additional extras, how do I make you aware of these so I get the most accurate part exchange valuation?

    We are currently unable to provide online valuations for modified vehicles. Please contact your local retailer directly to arrange a part exchange valuation.

  • My vehicle is an import, can I still part exchange it?

    Yes, your vehicle can still be traded as long as it's registered in the UK. However, we are currently unable to provide online valuations for imports, even if they have been registered in the UK.

  • What happens if my part exchange vehicle isn't how I describe it?

    Your online part exchange valuation is based on the condition that your vehicle is described, but it will also be checked by your retailer. If there is a significant difference between the described condition and what is presented at the retailer, they reserve the right to amend the final valuation.

  • If I have outstanding finance can I still part exchange my vehicle?

    Yes, as part of your online finance application, you can submit a vehicle with outstanding finance for part exchange. This figure will be factored into your finance quote.

  • What happens if I decide I don't want to part exchange my vehicle after I have agreed a price with you?

    To remove your part exchange vehicle from your order, please contact your retailer directly. If you are unable to do so, please speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • Can I track my order?

    We aim to update you on the status of your order frequently, however, our Concierge Service will be happy to answer any questions you have about your order. They can be contacted on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • How do I change or update my order?

    To change or update your order, please contact your retailer directly, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • What if I change my mind about the order before the vehicle is delivered?

    If you wish to amend or cancel your vehicle order, please contact your retailer quoting your order number as soon as possible. Please note, depending on your order and the stage your order is at, it may not be possible to accommodate any changes.

  • When will the vehicle I ordered online be ready?

    Your retailer will provide the most accurate time scales available once your reservation has been made. However please be aware that Land Rover is currently being affected by the global shortage of computer chips impacting all industries. This means delivery times for some products may be extended. Please be assured we will do all we can to deliver any vehicle you order to you as soon as possible.

  • What documents do you need for me to order online?

    To place you online order, you simply need your email address to create an account. Your credit/debit card and billing address details will also be required to pay your reservation fee.

  • Why can't I choose my local retailer once I log in?

    Retailers who have chosen not to support online vehicle orders will not appear in the list of participating retailers.

  • Do I have to pay a delivery charge?

    Delivery is free of charge for the first 50 miles and any excess is subject to a reasonable charge (no more than £2.00 per mile). Deliveries to addresses outside mainland UK are subject to additional charges dependent on retailer.

  • How can I test drive a vehicle if I order it online?

    We welcome you to contact your retailer at any time to arrange a test drive. Alternatively, we can deliver a vehicle to you through our 'Land Rover To You' services.

  • Who do I contact if I have any concerns about the vehicle once it's delivered?

    Please contact your retailer to discuss any concerns you have about your vehicle delivery.

  • Can I cancel my vehicle order?

    If you would like to cancel your vehicle order at any time, please contact your retailer.

  • Does my order form a binding contract?

    Your order indicates your interest in purchasing or financing your chosen vehicle. It is not binding on either you or your chosen retailer and does not form an offer or contract for sale or finance of your vehicle.

Website Queries

  • Why can't I see monthly pricing on all the vehicles?

    To see the monthly price of a vehicle, you will first need to create a finance quote. In some instances, there may still be vehicles that don't have monthly pricing shown. We are working to rectify this and apologise for any inconvenience.

  • Why is the configurator adding options I haven't chosen?

    This is because some of the options you have selected require additional modifications in order to meet your build specifications.

  • Where can I access the configurations I have saved in my basket?

    On your shopping basket page you will see an option to save your contents. This will require you to login or create an account. After you have done this, you can request an email including a link to retrieve your basket. This will contain your vehicle along with part exchange and finance quote if you selected them.

  • How many vehicles can I compare with each other?

    You can compare up to three vehicles at a time on the configurator, as long as you are using the same device and browser. Your cookie preferences may also affect the information you are able to see online.

  • I have a website technical issue, what should I do?

    For website technical issues, please contact our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • Is the online price the best price I can obtain for my chosen vehicle?

    You will be provided with indicative pricing information for your chosen vehicle throughout your use of the Platform. This price is Jaguar Land Rover’s suggested retail price.

    Once you have configured your New Build Vehicle or selected your Stock Vehicle the Platform will display JLR’s suggested “On the Road” price (and monthly price where a finance package is chosen). This “On the Road” price includes the first registration fee, any OLEV grant (if applicable) and the anticipated vehicle excise duty. (Please note we can only anticipate vehicle excise duty at this stage).

    If you chose to make a reservation and select a retailer, you may be shown an online price your chosen retailer wishes to offer. This price includes any applicable online discounts, offers or uplifts to JLR’s suggested retail price by your chosen retailer.

    Any retailer-specific online discounts, offers or uplifts are at the retailer's sole discretion. You are of course free to attempt to further negotiate the price with your chosen retailer offline.

Payment

  • What can I pay online?

    Your reservation fee can be paid online. The deposit and final balance will be handled by your preferred retailer

  • How long will it take for my reservation fee payment to clear?

    Depending on the terms of your bank, it can typically take between two hours and three working days for your reservation fee to clear.

  • I have paid my reservation fee, how do I pay my deposit?

    Once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss next steps, including how to pay your deposit.

  • I don't have a credit/debit card, how can I reserve the vehicle?

    Without a debit or credit card you won't be able to reserve a vehicle online. You can still send the details of your vehicle configuration and finance quote to your chosen retailer via the 'Send to Retailer' form, and they will contact you as soon as possible.

  • Can I have my reservation fee refunded?

    Yes. Please contact your retailer directly, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • I haven't received my reservation fee refund, what should I do?

    It can take up to five working days to receive a refund following your request. Please contact your retailer directly for an update, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • What are the alternative payment methods if my reservation fee payment is declined?

    Without a debit or credit card you won't be able to reserve a vehicle online. You can still send the details of your vehicle configuration and finance quote to your chosen retailer via the 'Send to Retailer' form, and they will contact you as soon as possible.

  • Can I pay the reservation fee any other way?

    An online reservation fee can only be paid using your debit or credit card.

  • How secure is my online payment?

    All transactions made through our website meet the highest Payment Card Industry Data Security Standards (PCI DSS) and are encrypted as soon as they are submitted. Fraud checks are also completed as part of the processing. In addition to our online security measures, we recommend not using public computers to make payment transactions online. Please also ensure you are always using a website with 'HTTPS' in the URL.

  • How do I pay for my online vehicle order in full?

    You cannot pay for your vehicle in full online, however once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss the details of available payment methods.

  • How do I receive a receipt for my online payment?

    Your receipt will be emailed to you within 24 hours of your payment.

  • What if I can't keep up with the repayments?

    If you are having difficulties with payments, please contact our Financial Services Team as soon as possible on 0344 824 4732 for Land Rover. We will always do our best to find a way to help.

Finance

  • Can I complete a finance quote online?

    Yes, you can create and compare a range of personalised quotations and finance products for different vehicles online.

  • Do I have to choose a finance product offered online by Jaguar Land Rover?

    You do not have to take out any of the finance products offered and can fund your order via another method of your choosing.

  • What details do I need before I apply for finance online?

    Throughout your application, you will need the following information: bank account details, three years of address history, employment details, gross annual income, mortgage/rental expenditure, other expenditure details (regular childcare costs, spousal and child maintenance, school fees).

  • Will my finance application affect my credit score?

    Each time you make a finance application, a credit search will be carried out. This will be recorded on your credit file and will be visible to other lenders. The occasional search is unlikely to have any detrimental impact on your credit score. However, how your finance application affects your credit score is dependent on your personal financial circumstances.

  • I'm not sure how to complete all the fields in my finance application, what should I do?

    Our Financial Services Team will be happy to answer any questions you have about your application. They can be contacted on 0344 824 4712 for Jaguar and 0344 824 4732 for Land Rover. Alternatively, you can contact your retailer directly.

  • I'm unable to replicate a previous finance quote for a vehicle I have configured, what should I do?

    This is likely due to a finance offer expiring or a technical error. Please create a new online quote or contact your preferred retailer directly.

  • Where can I find the results of my finance application?

    Your chosen retailer will contact you to discuss the outcome of your finance application, or you can contact your retailer directly.

  • How long will my finance quote be valid for?

    Your finance quote is not an offer of credit. It is an indicative quote based on offers available today, which may be withdrawn or varied at any time without notice.

  • At what point do I sign my finance agreement?

    Once your vehicle is ready to be delivered, your finance agreement will be signed with your chosen retailer.

Customer Service

  • Who can I contact if I need help with the online order process or an existing order?

    Our Concierge Service will be happy to answer any questions you have about your order. They can be contacted on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • Is it possible to order a vehicle with immediate availability?

    All vehicles with immediate availability are labelled as 'Available Now' within your search results. If you are unable to find an available vehicle matching your requirements, why not build your own?

    Unfortunately, we can not guarantee that a vehicle matching your requirements will always be available for immediate dispatch.

  • Can I change the amount of reservation fee I put down?

    The reservation fee for your vehicle is a fixed amount. Should you have any further questions about you reservation fee, please contact our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

  • When ordering a new vehicle from stock, how long will my vehicle be reserved for after I pay the reservation fee?

    Once your reservation fee has been paid, your vehicle will be reserved for up to three working days. During that time, your retailer will be in touch (typically within two working hours) to discuss your order.

  • Who do I contact if I have any comments about the service I have received when ordering online?

    Our Concierge Service will be happy to answer any questions you have about your order. They can be contacted on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.