SECURITY AND PROTECTION FAQS

We have invested £15m to bring our latest engineering fixes to older vehicles dating back to 2016.

We are still working hard on reaching as many clients as possible and are working in phases as to not overwhelm our network of retailers, roadside assistance teams and authorised repairers. If you receive an invitation to visit us for the update, please contact your local Retailer.

If you are unsure if you have received or are eligible for the update, speak to your local Retailer. 

We are working on a nationwide programme updating security features of vehicles from 2016 with support from our retail network. This is part of our £15m investment in security to enable us to support even more clients.

This even includes vehicles which are completely out of warranty.

Updates are completed in a retailer and are very quick, up to 20 minutes and convenient – you can stay on site and make use of the barista bar while you wait. Alternatively, our roadside assistance team can also complete the update at a time and place that suits you. Please contact your local Retailer for this option.

The UWB smart key was introduced from 18 Model Year (MY)¹ on select vehicles and is provided with all vehicles from 21MY onwards. To identify if your key has UWB technology is the badge on the rear of the key fob. Faraday pouches are not needed if UWB technology is in use. If you are unsure if your smart key has UWB Technology, please contact your local Retailer.

Our Ultra-Wide Band (UWB) smart key includes technology which helps prevent 'relay attacks' where thieves boost the range of the key's signals to unlock your vehicle.

You can check your vehicle is successfully locked and the alarm is activated by pressing the lock button twice in quick succession - you’ll hear a beep when the car is secure. One click of the ‘lock’ button locks the doors, the second activates the alarm and sensors. 

You can get vehicle lock reminders by downloading the Remote App². If your vehicle is left unlocked for 15 minutes, you’ll receive a notification with the option to lock remotely.

The following activities will be detected by Guardian Mode and will trigger an alert:

• Vehicle Alarm

• Vehicle Engine On

• Vehicle Unlocked

• Door Open

• Boot Open

• Bonnet Open

• Roof Open

• Window Open

• Alarm Unarmed

• Interruption to EV Charging

Yes. Guardian Mode aims to maximise the security level for when customers are leaving their vehicles for a period of time and are feeling unsafe. You should deactivate Guardian Mode if you are returning to your vehicle.

No. To use other features on the InControl Remote App, Guardian Mode will need to be deactivated.

As long as you are subscribed to Secure Tracker or Secure Tracker Pro and have the latest InControl Remote App², you can use Guardian Mode.

Download the latest InControl Remote App² from App Store or Google Playstore. From the main page, select the Security Button to go to the SECURITY screen and there will be a toggle switch to select Guardian mode. You can then select a time period for when you want Guardian Mode to be active. If any alerts occur during this time a notification will be sent to the smartphone device as an app notification.

No, but we are looking at ways we can expand the capabilities of our Remote App².

Secure Tracker is Thatcham Category 6 Compliant. By having Secure Tracker activated you may qualify for a discount on your insurance premium. Please check with your insurance provider.

In the event of your vehicle being moved illegally, the Tracking Centre will immediately alert you and will liaise with the police to pinpoint the exact location of your vehicle. If you believe your vehicle has been stolen, call the Tracking Centre directly from your Remote smartphone app or 0345 600 4999.

If you know that your vehicle is going to be transported (e.g. towed or transported by train or ferry) and you have an active Secure Tracker subscription, make sure you enable the Transport Mode feature. Once enabled, Transport Mode will be active for 10 hours only and will be automatically disabled when this time has elapsed. If your vehicle is being transported for more than 10 hours, make sure you reactivate Transport Mode. If you do not enable Transport Mode and your vehicle is being transported, you will receive a theft notification from the Tracking Centre.

If your vehicle is stolen while you are travelling in one of the countries listed below, you should contact the Tracking Centre. The process is the same as if you were in your home country. Secure Tracker is available in the country in which you subscribed for the InControl services as well as in the following countries⁴: Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstein, Turkey, the United Kingdom and The Vatican.