FAQs

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FAQs - FAQs

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  • BUYING InControl

    Q. What is InControl?

    A. InControl is a group of "connected" products using mobile and internet technologies, which enable connectivity in and outside of your vehicle.

    Q. How do I purchase InControl?

    A. InControl products are selected when you order your vehicle, as the hardware can only be fitted at the factory.

    Q. Can I buy InControl for my current vehicle?

    A. Currently it is only possible to have InControl on your vehicle if it is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.

    Q. I have bought a used vehicle, how do I create my InControl account and activate the InControl Services?

    A. Start by checking that your vehicle is equiped for the InControl Services. The overhead console of your vehicle should have two flaps which can be pressed open to reveal the SOS emergency call button (SOS icon) and the Optimised Land Rover Assistance button (spanner icon).
    If the SOS emergency call button light is illuminated and the Optimised Land Rover Asssitance button light is off then please go to www.landroverincontrol.com/owner and follow the steps to create your InControl account and activate the InControl services. If you purchase your vehicle from a dealership, the dealer will assist you with the setting up process.
    If you notice that the Optimised Land Rover Assistance button light is illuminated please contact your dealer for assistance, as you will not be able to link your vehicle to your InControl account.

    Q. What happens when I sell my InControl equipped vehicle?

    A. When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to My Land Rover InControl website and click on "Vehicule Settings" on the vehicle dashboard page and on "Remove Vehicle" as per the InControl Terms and Conditions.
    The InControl Services will be transferred to the new owner of your vehicle for the remainder of the subscription term, subject to new owner completing the InControl account setup.
    Q. How do I know if I have InControl on my used vehicle?

    A. The overhead console will have two flaps, which can be pressed open to reveal the emergency call button (SOS icon) and the Land Rover Assistance button (spanner icon). If you are in any doubt, please contact your dealer.

  • ACTIVATION

    Q. How do I create an InControl account and activate the InControl Services?

    A. If your dealer has not already done so, go to www.landroverincontrol.com/owner and follow the steps to create your InControl account and activate the InControl Services.
    Q. How do I know that my InControl Services have been activated?
    A. Once you have successfully completed the InControl setup process, your InControl Services will be activated and a confirmation email will be sent to the email address you submitted during the setup process.
    Next time you start the engine of your vehicle the lights on the SOS Emergency call and Optimised Land Rover Assistance buttons located in the overhead console of your vehicle should both be illuminated.

  • TERMINATION OF THE InControl SERVICES

    Q. How can I terminate my InControl Services?

    A. To terminate your InControl services please go to My Land Rover InControl website, click on “Vehicle Settings” on the vehicle dashboard page and on “Remove Vehicle”.
    Please note that your account will remain active even if no vehicle is connected to it. You can also delete your account, if you have no other vehicle linked to it and/or no longer wish to keep it. To do so click on “My Account” tab, select the “Remove Account” section and click on the “Remove Account” button.

  • SOS EMERGENCY CALL

    Q. What happens if the vehicle is involved in a crash and there is no phone signal?

    A. The vehicle will make multiple attempts to connect a call, if no mobile phone signal is found, a call cannot be made, the button will stop flashing amber and return to red.

    Q. How do I make an SOS Emergency Call?

    A. In an emergency situation where you require police, ambulance, fire service or coast guard, press and release the button cover located on the right side of the overhead console. Press the button for 2 seconds to initiate an emergency call (once pressed the button will flash amber). A call is connected when the voice of a member of the emergency response team can be heard. The location of your vehicle will automatically be sent to the emergency response team who will send the appropriate emergency service to your location. Once the call is complete the button will revert back to red. Push the button cover back after use.
    NOTE: If a crash is detected or if the vehicle’s airbags deploy, an SOS Emergency Call will be automatically triggered.

    Q. Where can I use the SOS Emergency Call?

    A. The SOS Emergency Call service will be available in the country in which you subscribed for the InControl Services as well as in countries where the emergency telephone number 112 is supported. Note that in countries where the emergency telephone number 112 is supported only a voice call will be made and location information will not be sent to the emergency services.

    Q. What happens if I accidentally press the SOS Emergency Call button?

    A. If you accidentally press the SOS Emergency Call button a call will be initiated. Once the call is connected to the emergency response team, you must inform the agent that the emergency call was pressed by accident, otherwise you may incur unnecessary financial costs.

    Q. What is the difference between a manual and an automatic SOS Emergency Call?

    A. An automatic SOS Emergency Call is triggered if the airbags deploy or if a crash is detected. If these incidents occur, a call will be made automatically from the vehicle and the GPS location of your vehicle will be sent to the emergency services.
    A manual SOS Emergency Call is initiated when an occupant presses the SOS Emergency Call button within the overhead console.

    Q. Does the SOS Emergency Call use the driver's phone to connect?

    A. No. The SOS Emergency Call uses a separate system with a dedicated SIM card embedded within the vehicle.

  • OPTIMISED LAND ROVER ASSISTANCE CALL

    Q. Where can I use Optimised Land Rover Assistance Call?

    A. You can use the Optimised Land Rover Assistance service in all countries covered by the Land Rover Assistance policy. If you use your Land Rover Assistance while travelling in another country covered by your policy, you will be connected to the roadside assistance services in your home country who will then arrange roadside assistance to your exact location.

    Q. What happens if the Optimised Land Rover Assistance button is pressed by accident?

    A. If you accidentally press the Optimised Land Rover Assistance button, a call will be initiated. Once the call is connected, you must inform the agent that the Optimised Land Rover Assistance button was pressed by accident, otherwise you may incur unnecessary financial costs.

    Q. How do I make an Optimised Land Rover Assistance Call?

    A. In the event of a breakdown, press and release the button cover located on the left hand side of the overhead console. Press the button for 2 seconds to initiate a call to Land Rover Assistance free of charge (once pressed the button will flash amber). A call is connected when the voice of a member of the Land Rover Assistance team can be heard. The location of your vehicle will automatically be sent to the Land Rover Assistance team who will attempt to resolve your call and if necessary, send roadside assistance to your vehicle’s location. Push the button cover back after use.

    Q. Does the Optimised Land Rover Assistance Call use the driver's phone to connect?

    A. No. The Optimised Land Rover Assistance Call uses a separate system with a dedicated SIM card embedded within the vehicle.

    Q. If my Land Rover Assistance subscription expires before my InControl Remote Services will I still be able to place an Optimised Land Rover Asssistance Call?

    A. The Optimised Land Rover Assistance feature included in your InControl Remote Services does not provide breakdown coverage in its own right, rather enhances the service provided by your Land Rover Assistance subscription. When your Land Rover Assistance subscription expires the Optimised Land Rover Assistance Call button located in your vehicle will still connect you to the Land Rover Assistance call centre, however, you may be charged for any assistance provided.

  • JOURNEY AND LOCATION TRACKING

    Q. What is Journeys?

    A. Journeys enable you to record, save and export journey information. A journey is logged after the vehicle has travelled over 0.6 miles (1km) and the engine switched off. The route can be viewed on a map and the distance, efficiency, time taken and average speed can all be retrieved. Journey information can be viewed, deleted or exported into Excel for expenses purposes. The Journeys functionality is available in the InControl Remote Smartphone App and through the My Land Rover InControl website.

    When you create your InControl account, you will be asked to select your journey preferences. You can switch off Journeys completely. Note that if you decide to enable Journeys you will be able to delete some or all journeys through the InControl Remote Smartphone App or the My Land Rover InControl website.

    Q. How do I enable or disable Journeys?

    A. The Journeys functionality can be enabled or disabled in the InControl Remote Smartphone App and on the My Land Rover InControl website. To view or change the status of the functionality go to "Vehicle settings" in the InControl Remote Smartphone App or on the My Land Rover InControl website. Switch the Journeys toggle to on if you want to enable Journeys, or off if you want to disable it. You will then be asked to enter your PIN and save your change.

    Q. How do I record my journeys?

    A. Journey preferences can be set in the InControl Remote Smartphone App and on the My Land Rover InControl website.

    To view or change your preferences in the Smartphone App; sign in, go to vehicle settings, select "Journeys" and ensure the feature is enabled.

    To view or change your preferences on the My Land Rover InControl website, please go to Edit Vehicle and  select "Journeys" to ensure the feature is enabled.

    Q. Can my location be tracked real time?

    A. Vehicles cannot be actively tracked unless an SOS Emergency call or Optimised Land Rover Assistance call is made or triggered, in such event the vehicle's location will be sent automatically to the emergency services and breakdown services. In addition, if you have InControl Secure and have confirmed your vehicle as stolen then the location of your vehicle will be actively tracked.

    Q. Can I opt out of journey tracking?

    A. Yes. When you activate your account, you will be asked  to select your journey preferences. You can switch off journey tracking completely or you can delete some or all journeys through the InControl Smartphone App or the My Land Rover InControl website.

    To view or change your preferences in the Smartphone App. sign in, go to Vehicle Settings, select "Journeys".

    To view or change your preferences on the My Land Rover InControl website, please go to Edit Vehicle and  select "Journeys".

    Q. What is classified as a Journey within the ‘Journey’ function of the InControl Remote Smartphone App?

    A. A journey is logged after the vehicle has travelled over 0.6 miles (1km) and the engine switched off.

  • InControl REMOTE SMARTPHONE APP

    Q. Which mobile devices will support the InControl Remote Smartphone App?

    A. The InControl Remote Smartphone App works with Android devices with Android v4.1 and higher (for example Samsung Galaxy S4 and HTC ONE M8) and Apple devices with iOS version 6.0 and higher (iPhone 4S onwards).

    Q. Can I have one account and download the InControl Remote Smartphone App on to two smartphones?

    A. Yes. It is possible to download the app to more than one smartphone. However, the InControl Remote account username and password will be the same for both devices.

    Q. Where can I download the InControl Remote Smartphone App?

    A. You can download the InControl Remote Smartphone App by searching for Land Rover InControl Remote on Google Play or the Apple App store.

    Q. Do I incur any additional costs by using the InControl Services?

    A. Once subscribed, you will only be charged for data usage and calls made from the InControl Remote Smartphone App in accordance with your mobile phone contract.

  • InControl SECURE

    Q. What is InControl Secure and how does it work?

    A. InControl Secure is Jaguar Land Rover's Thatcham category 6 stolen vehicle tracking offering. InControl Secure uses tracking technology to alert you if your vehicle has been tampered with or moved illegally.
    Your vehicle will notify the Land Rover InControl tracking centre who will contact you to confirm if your vehicle has been stolen or not.

    Q. Will InControl Secure help to reduce my insurance premium?

    A. InControl Secure is Thatcham category 6 compliant. By having InControl Secure activated you may qualify for a discount on your insurance premium.

    Q. What happens if I have InControl Secure and my vehicle is stolen?

    A. In the event of your vehicle being moved illegally, the Land Rover InControl tracking centre will immediately alert you and will liaise with the police to pinpoint the exact location of your vehicle.
    If you believe your vehicle has been stolen, call the Land Rover InControl tracking Centre directly from your InControl Remote Smartphone App or the telephone number which can be found on the InControl owner’s section of www.landrover.com

    Q. If I have InControl Secure what will happen if my car is towed away?

    A. If you know that your vehicle is going to be transported (e.g. towed or transported by train or ferry) and if you have an active InControl Secure subscription make sure you enable the Transport Mode feature. Once enabled, Transport Mode will be active for 10 hours only and will be automatically disabled when this time has elapsed. If your vehicle is being transported for more than 10 hours, make sure you reactivate Transport Mode.
    If you do not enable Transport Mode and your vehicle is being transported you will receive a theft notification from the Land Rover InControl tracking centre.

    Q. Can I report my vehicle stolen when abroad in Europe?

    A. If your vehicle is stolen while you are travelling in one of the countries listed below, you should contact the Land Rover InControl tracking centre. The process is the same as if you were in your home country.
    InControl Secure is available in the country in which you subscribed for the InControl Services as well as in the following countries: Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstien, Turkey, United Kingdom and Vatican.

    Q. What is Transport Mode?

    A. Transport Mode is related to InControl Secure and allows you to put your vehicle on a trailer, train or tow it without a stolen vehicle alert being triggered. Transport Mode can be enabled from the Smartphone App or the My Land Rover InControlTM website.
    Once switched on the vehicle will not send automatic theft notifications for 10 hours if the vehicle is moved while the engine is off. All other automatic theft notifications e.g. battery disconnected, window break, etc. remain active.
    Transport Mode will only be visible in the Smartphone App or My Land Rover InControlTM website if you have InControl Secure.

    Q. What is Service Mode?

    A. Service Mode is related to InControl Secure and must be switched on when taking your vehicle for a service to prevent a stolen vehicle alert being triggered. Service Mode can be enabled from the Smartphone App or the My Land Rover InControl website. Once switched on the vehicle will not send automatic theft notifications for 10 hours when it detects a theft event caused by e.g. moving the car with the engine off, disconnecting the battery or aerial, alarm sounding, etc. Service Mode will only be visible in the Smartphone App or My Land Rover InControl website if you have InControl Secure.

    Q. How does InControl Secure work?

    A. In the event that your Land Rover has been tampered with or moved without your consent, the vehicle will notify the InControl Secure Monitoring Centre who will contact you to confirm if your vehicle has been stolen or not.

    Q. How do I activate InControl Remote and Secure?

    A. To activate your InControl Remote and Secure you will need to visit a Land Rover dealership to get assistance in registering, activating and paying for your InControl Secure subscription.

  • InControl Wi-Fi

    Q. What is InControl Wi-Fi?

    A. InControl Wi-Fi delivers a 3G Wi-Fi hotspot in your car. InControl Wi-Fi enables passengers to connect up to 8 devices to the internet using an in-car 3G connection. It utilises the roof-mounted antenna increasing the reliability of continuous connection whilst on the move. It delivers better data connection strength (compared to a smartphone in the vehicle) as the metal structure of the vehicle can restrict data reception. In addition to the hardware fitted to the vehicle, you will have to purchase a mobile SIM card and insert it in the SIM card reader located in your vehicle.

    Q. Will InControl Wi-Fi provide a continuous Wi-Fi connection whilst on the move?

    A. InControl Wi-Fi operates through a mobile phone network. It will deliver a better data connection than a smartphone in the vehicle, but will not operate in areas where no mobile phone network exists.

    Q. Do I need a SIM for my InControl Wi-Fi hotspot?

    A. Yes. The system requires a separate 3G SIM card with a data plan/allowance to work. The system provides mobile internet in the car for Wi-Fi capable devices such as mobile phones, tablets etc. In many ways, it operates in a similar way to a "3G dongle".

    Q. What type of SIM do I need to provide?

    A. You need a 3G "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIMs". This will be a different SIM card to that fitted in your mobile phone.

    Q. Does my SIM need to provide a data plan?

    A. Yes, your SIM should have a data allowance for your InControl Wi-Fi to work. Voice only SIMs (as used on some mobile phones) cannot deliver data.

    Q. Does Jaguar Land Rover have a preferred SIM provider?

    A. At present Jaguar Land Rover does not have a preferred data plan provider. You can obtain a Data only SIM card from a variety of sources. Data SIMs & plans are available from all major mobile service providers in the UK including,


    Vodafone: http://www.vodafone.co.uk/shop/pay-monthly/sim-only-internet-plans/index.htm

    O2: http://www.o2.co.uk/broadband

    Other providers and other tariffs are available.

    Q. Can I use the data from the mobile phone plan that I already have?

    A. This depends on the mobile service provider and type of the plan you have. Some providers offer "shared plans" where you can get an additional SIM for your InControl Wi-Fi and attach it to your shared plan. This means that your InControl Wi-Fi and your mobile phone consume the data from the shared allowance and you will get 1 bill.


    EE for example offers a shared data plan as listed below:

    EE:http://shop.ee.co.uk/sharer-details/samsung_galaxy_ace_3_black_and_sim

    Q. Can I order InControl Wi-Fi on its own, or is it linked to other options?

    A. At present InControl Wi-Fi is a linked feature with InControl Remote. InControl Wi-Fi can only be specified on vehicles fitted with InControl Remote.

    Q. What type of networks does InControl Wi-Fi operate on?

    A. InControl Wi-Fi operates on 3G networks. The majority of UK networks support 3G functionality. InControl Wi-Fi is not compatible with 4G.

  • CUSTOMER SERVICE AND SUPPORT

    Q. How do I update my email address, contact details and preferences?

    A. To update your details go to www.landroverincontrol.com/owner and log in to your account then select "My Account", or go to Settings/ My Account in the InControl Remote Smartphone App where you can update your contact details, change your password or reset your PIN.

    Q. What happens to my data, who has access to it and do I have access to it?

    A. All data is stored in accordance with the data protection requirements of the country in which the vehicle was purchased. For more information, refer to the Land Rover InControl privacy policy.

    Q. What happens if my phone is lost or stolen?

    A. Land Rover advises customers to set appropriate security for their devices. If your phone is lost or stolen, you can log into your InControl Account via My Land Rover InControl website and change your password and PIN.

    Q. What happens if I forget my password for the InControl Remote Smartphone App?

    A. Select the "Forgot your password" option on the InControl Remote Smartphone App login screen or on the My Land Rover InControl website and follow the prompts provided.

    Q. Can I link more than one vehicle to my InControl account?

    A. Yes, you can have more than one vehicle linked to your InControl account. To add another vehicle to your account go to www.landroverincontrol.com/owner, click on the “Add Vehicle” tab at the top of the vehicle dashboard page and follow the steps to add your new vehicle to your existing InControl account.

    Q. Where can I direct any other query about InControl?

    A. The Land Rover InControl website www.landrover.com/incontrol offers information about InControl features.

    For further queries or for issues with using InControl, you can contact your Land Rover Dealer or the Customer Relationship Centre (CRC).

Please note that some countries may prohibit or restrict the use of the remote engine start function. You must make yourself aware of, and you must comply with, all local laws in each country in which you intend to use or are using the remote engine start function. You can read our InControl T&Cs and privacy policy here.

Jaguar Land Rover Limited: Registered office: Abbey Road, Whitley, Coventry CV3 4LF. Registered in England No: 1672070

The figures provided are as a result of official manufacturer's tests in accordance with EU legislation. A vehicle's actual fuel consumption may differ from that achieved in such tests and these figures are for comparative purposes only.